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Reservations Agent

1 week ago

Dublin, Ireland Dalata Hotel Group Plc Full time

Reservations Agent – Clayton Hotel Burlington Road We have a fantastic new vacancy for a Reservations Agent in the iconic Clayton Hotel Burlington Road. Ideally located within Dublin City Centre, 15 minutes from St Stephen's Green.
With 502 guest bedrooms this role would ideally suit an Experienced Receptionist or Hotel Reservation's Agent looking to move to a larger property.
Reporting to the Reservations & Revenue Manager, the Reservations Agent will be the main point of contact for our guests.
It is of utmost importance that the reservations department presents a friendly and professional manner at all times.
As a Reservations Agent, you will act as the main point of contact for guest bookings for bedrooms and car parks, dealing with queries and cross-selling our other properties.
Why work for us? Competitive salaryStructured Dalata Development Programmes and access to Dalata AcademyExcellent discounted rates for staff, friends, and family across all Dalata hotels in Ireland, UK, Germany, and The Netherlands.Employee assistance programme and wellness initiativesDiscounted Dental and Healthcare.Annually enhanced holidays over a 5-year period50% discount on Food & Beverage across all Dalata HotelsDiscounted gym membershipKey duties and responsibilities: Opera knowledge is desirable.Ensure all bookings are entered into the PMS correctly and that all guest requests are met and communicated to the relevant departments.Have a friendly and welcoming phone manner.Ensure smooth communication between all departments.Carry out day-to-day tasks efficiently and in line with departmental standards.Observe GDPR and PCI standards.Respond to guest enquiries and feedback in a timely and professional manner.Monitor and manage hotel occupancy and rate at all times.Send new leads to the sales team.Requirements: 1-2 years of experience in a similar role or within a Reception or Reservations role.Excellent customer care skills.Excellent command of the English language, both written and oral, is essential.Ability to perform during high volume periods of the business.Highly motivated and a team player.About our culture: Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon.
As Dalata continues to grow and expand in Ireland and the UK, it's more important than ever to have the right team alongside us.
In the near future, we will be opening the doors of new hotels, creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of "Our People, Our Fairness, Our Service, and Our Individuality".
If you have the right attitude and energy, you will have great opportunities to progress within the group.
Our company is a place where you can do great things – individually and as a team.
You will have the opportunity to develop your talent, be recognised and rewarded for your commitment, and pursue a fulfilling career.
We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive, and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.

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