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Customer Engagement Advisor
1 week ago
Customer Engagement Advisor - Branch (Copy of CEA.B)Job Type: Temporary Full-Time
Category: Retail Intermediary
Location: Dublin City, County Dublin, Ireland
The Opportunity: Customer Engagement Advisor, Dublin
A full-time, 12-month temporary vacancy has arisen for the role of Customer Engagement Advisor.
The successful candidate will be customer-focused, highly motivated and committed to the delivery of first-class customer service.
Would you like to join a fast-paced dynamic team with ongoing training and development?
Then this could be the right opportunity for you
Join our team in Abbey Street, Dublin as a Customer Engagement Advisor.
This is a customer-facing, office-based position.
Key responsibilities will include but are not limited to: Answering face-to-face queries from customers in the Vhi Dublin Branch, Abbey StreetAnswering various remote queries (e.g.
calls, emails, chats) from new and existing customersMaintaining a high level of engagement with customersEnsuring all customer service standards are deliveredMeeting individual productivity targets and ensuring all service levels are metDeveloping effective relationships with internal colleagues, stakeholders or various visitors as relevantDelivering high quality advice in line with the objectives set out in the Quality Monitoring Definitions which include targets for quality and engagement within the teamThe Successful Candidate Must Have: 12-months experience in a customer-services roleCustomer focused and committed to the delivery of first-class customer serviceExcellent computer skills & proven administration skills with the ability to navigate multiple systemsResults focused with a proven ability to work in a target-driven environmentExcellent communication & influencing skills and highly proficient in written & spoken EnglishAbility to demonstrate initiative, self-motivation & resilienceA high degree of flexibility, adaptability with strong team spiritDemonstrate Alignment with the Vhi ValuesMust be an Accredited Product Advisor (APA/CIP or Dip PMI) or willing to undertake sameBenefits: Annual BonusPensionHealth Insurance immediate upon joining21 Days Annual LeaveOngoing training & developmentOnsite CanteenSports & Social ClubThis is a CF3, CF4 & CF5 role in line with Central Bank Requirements.
Please note: In the case of a high number of applicants for this role, shortlisting will take place prior to interview selection based on the CV provided in this application.
Vhi is an equal opportunities employer. Accessibility: If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact ****** Reasonable Accommodations: Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process. Please see our Vhi Careers page and LinkedIn page.
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