Deal Desk Manager

Role DescriptionAs the Deal Desk Manager, you will lead and develop a high-performing team responsible for deal review, recommendations, execution, and operational scaling within our Global Sales and Channel organization.
You will be a trusted advisor to sales and cross-functional leadership, shaping objectives, monitoring team effectiveness, and ensuring alignment of tactical activities with strategic business outcomes.
Your role is pivotal in fostering strong stakeholder relationships with sales managers and leaders, maintaining a customer-centric approach, and driving continuous improvements in deal velocity and compliance.
You will oversee complex proposal evaluation and process, licensing model analysis, and contract structuring while innovating scalable processes that enhance efficiency and deal closure rates.
This role demands a strategic mindset, exceptional communication skills, and the ability to navigate ambiguity in a fast-evolving SaaS sales environment.
Responsibilities
Define and execute the operational strategy for the Deal Desk team aligned with broader sales objectives.Lead, mentor, and manage a team of Deal Desk Analysts, setting clear performance targets and regularly communicating progress to stakeholders.Serve as the primary liaison between sales, legal, and finance teams to craft and consult on complex deal proposals.Analyze licensing models and recommend optimal contract structures to maximize revenue and customer satisfaction.Act as the escalation point for complex deal issues, providing expert guidance on alternative contract options and value propositioning.Develop and implement initiatives to improve Deal Desk productivity, simplify processes, and enhance compliance with revenue recognition policies.
Requirements
Minimum 2+ years managing a Deal Desk or similar function within an Enterprise SaaS or B2B sales environment.Minimum 2+ years of people management experience.At least 6 years of experience in deal desk strategy, sales operations, or related roles involving complex pricing and proposal execution.Proven ability to lead cross-functional teams and manage stakeholder relationships effectively.Expertise in licensing models, contract structuring, and compliance with revenue recognition standards.Strong proficiency with Salesforce, CPQ tools, and reporting/analytics platforms.Exceptional communication skills, both verbal and written, with a customer-centric and transparent style.Ability to multitask and prioritize effectively during high-volume periods, including quarter-end and year-end cycles.
Preferred Qualifications
Experience scaling Deal Desk operations in a high-growth SaaS environment.Advanced skills in Salesforce report building and data-driven decision making.Familiarity with sales enablement tools and process automation.Prior experience delivering training and developing talent within sales operations teams.
CompensationIreland Pay Range€82.600—€ EUR The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.
Please note, OTE are for sales roles only.
Salary/OTE is just one component of Dropbox's total rewards package.
All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.
Company Description Dropbox isn't just a workplace—it's a living lab for more enlightened ways of working.
We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work.
Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships.
With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you're meant to be.
Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide.
If you're ready to push boundaries—and yourself— Dropbox is ready for you.
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families.
Our benefits and perks programs include, but are not limited to:
Competitive medical, dental and vision coverage*
Retirement savings through a defined contribution pension or savings plan**
Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh
Income Protection Plans: Life and disability insurance*
Business Travel Protection: Travel medical and accident insurance*
Perks Allowance to be used on what matters most to you, whether that's wellness, learning and development, food & groceries, and much more
Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support
Mental health and wellness benefits Additional benefits details are available upon request.
*Where group plans are not available, allowances may be provided
**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy Dropbox is an equal opportunity employer.
We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.
A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.