Accommodation Supervisor
7 days ago
We are currently seeking an Accommodation Supervisor to join our award-winning team in The Metropole Hotel.This may suit an accommodation assistant looking to climb the ranks and further their career.This role works as part of the Accommodation team cleaning all guest bedrooms as well as all public areas of the hotel and is a key role in helping our guests to enjoy their stay.
Main Duties and ResponsibilitiesLiaise with senior accommodation staff on allocation of floors and discuss individual's standards of the day (areas with need for improvement).
Discuss, control and progress standard of the week.Check team members are on duty as rostered.
Monitoring team and areas throughout the day ensuring all tasks are completed to Trigon Hotel Group standards.Accurately forecast Payroll and departmental costs on a weekly/monthly basis and remain within budgeted guidelines without the detriment of standardsCheck and monitor supervisor's progression and that all tasks are completed to Trigon Hotel Group standards.
(Within monthly, quarterly, yearly plan)Check that rooms are cleaned and serviced as per Trigon brand standards and training procedures and adjust as necessary.Stock control and quarterly review of prices and suppliers.To champion Health and safety & Quality for the department ensuring all H&S objectives are met as per Trigon Hotel Group standards.Ensure all supervisors are completing their shift requirements to the standards requiredReadily review guest feedback via comment cards and TripAdvisorEnsure the security of guests and company's property, stock and premises.Report all necessary maintenance work.
Record maintenance work to be carried out and liaise with Front Office Manager & Maintenance manager.
(This relates to monthly, quarterly and yearly plans)Monitor and ensure that loss property is carried out in line with Trigon Hotel Group standards.To carry out Duty Manager Shifts as required.Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc.Adhere to all regulations in respect of hotel policies and standards i.e. mandates and food standards.To comply with any reasonable request by the management team.To complete Performance Reviews, development plans and one to one reviews with all team members.To implement training, new procedures and the development of the department.To assist in monitoring and rostering to our business basis needs.All staff of the company are required to make themselves available for training and communication meetings for which notice will be givenBenefits:Competitive rate of payRelocation AssistanceAccess to our Company Pension SchemeDeath in Service BenefitEmployee referral bonusFriends & Family discounts across our restaurantsSpecial rates in our hotel accommodationPaid internal and external training daysAccess to Trained Mental Health First AidersTeam Member Social & Wellbeing EventsTeam Member Annual Awards, Service Recognition, Monthly Team Member of The MonthMeals on DutyAssistance with Leap Cards
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