Member Service Officer

4 days ago

Nenagh, County Tipperary, Ireland Metamo Dac Full time

About Us Formed in 1962, Carrick-on-Suir Credit Union has the distinction of being the oldest in Chapter Ten of the Irish League of Credit Unions.
The credit union has grown to over €75 million in asset size, proudly serving its 11,000 members and operates from their office in Carrick-on-Suir, Co.
Tipperary.
The Role Carrick-on-Suir Credit Union is currently recruiting for the position of a Member Service Officer.This is an exciting opportunity to join our dynamic team.
We are seeking applications from individuals interested in an entry-level role in a financial services environment and wishing to utilise their existing education (ideally in business or financial services) within a community-based organisation.
Applicants should be motivated to learn and develop cross functional skills, committed to achieving high standards and be open to undergoing training to become a qualified financial advisor on commencement.
Positions are part-time (minimum of 18 hours per week over 3 days), on a 6-month fixed term basis.
The role will be responsible for carrying out a range of back office and member facing operational and administrative activities, supporting our very valued members with all financial transactions by providing a superior level of assistance and service in a timely and efficient manner.
As our MSOs are the main point of contact for all existing and potential new members, they will have an excellent customer care ethos, delivering exceptional service via telephone, online and email to our members.
Requirements Ideally experience within a financial regulated, customer facing environment, QFA / CUA qualifications or equivalent desirable but not essential.
Member focused with a proven track record delivering exemplary member service, maintain accurate, concise records in line with relevant data policies/procedures aligned to regulatory and legislative requirements.
Excellent verbal, numerical and written skills, ability to update member data in line with Anti Money Laundering Legislation.
Communicate effectively and sensitively when responding to members face to face, on the phone and through email.
Detail oriented and well organized, able to work on own initiative.
Proficient in Microsoft Word, Excel, and Outlook applications, along with good keyboard skills.
A problem solver, with the ability to handle escalations effectively.
Flexible and adaptable to learn and work on different tasks, in different situations.
Approachable and friendly, with good teamwork and collaboration.
Promote a culture that reflects the Credit Unions values and encourages good performance and excellent member services.
How to Apply Interested applicants should apply, with an up-to-date CV and cover letter, on or before close of business on Thursday, 18th September 2025.
Carrick-on-Suir Credit UnionLimited is proud to support an inclusive and diverse workforce.
Carrick-on-Suir Credit Union Limited is regulated by the Central Bank of Ireland.
Skills: Customer Care Cash Handling Attention to detail QFA Administration

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