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Operations Support Specialist – Entry-Level | Ccs0517

2 weeks ago

Dublin, Dublin City, Ireland Ccs Cleaning Services Full time

Operations Support Specialist – Entry-Level | CCS0517
Dublin
Full Time
Depend on Experience
Position Overview:
We are looking for a motivated
Entry-Level Operations Support Specialist
to join our team in
Dublin.
Languages:
Fluency in
English
is required.
Proficiency in
German, Dutch and Polish
is an
advantage.
This role is ideal for someone at the start of their career who enjoys problem-solving, working with systems, and communicating with both internal teams and clients.
As part of our operations team, you will be the first point of contact for handling tickets, troubleshooting system issues, and supporting our Account Managers (AMs) with internal and customer-facing systems.
You will also assist in setting up audits, translating contract details into actionable processes, and helping to streamline operational workflows.
Mission
At
CCS Cleaning
, our mission is CLEANING TO THE CORE.
We believe in sustainability, both for our planet and our clients.
By cleaning in an environmentally responsible manner, we ensure consistent and ecologically friendly results.
Our service-oriented approach, with customized solutions as the standard, allows our clients to focus on what they do best.
CCS is a family business
established in 1967, employing thousands of people across nine countries.
We pride ourselves on an informal work culture and enthusiastic teams.
Key Responsibilities:
Ticket Management:
Respond to operational and sales-related tickets, resolving system issues, and ensuring a smooth workflow for internal teams and clients
System Support & Training:
Assist AMs in using internal applications and customer support systems effectively, providing hands-on training when needed
Application Rollout:
Set up and roll out internal company apps, ensuring employees are trained and able to use them efficiently
Audit Setup & SLA Translation:
Configure audits in our AMIE system, translating work program and SLA details from contracts into audit elements to ensure compliance and accuracy
Data Analysis & Reporting:
Track system data, identify patterns, and generate reports to support operational decision-making
Planning & Process Optimization:
Work closely with the operations team to schedule audits and improve workflows within AMIE or other internal systems
Qualifications And Skills:
What we're looking for
Bachelor's degree (completed or near completion) in
Business, IT, Operations, or a related field
Strong technical aptitude with experience using software systems and troubleshooting issues
Excellent communication skills to support AMs, resolve tickets, and liaise with clients when needed
High attention to detail with a problem-solving mindset
Ability to work collaboratively in a fast-paced, dynamic environment
What we offer
Opportunities to learn, grow, and advance within the company
Flexible working arrangements, including hybrid work options, to support your well-being
A space to bring new ideas, take initiative, and make a difference from day one
Flat hierarchies, a collaborative atmosphere, and great colleagues who support your success
If you are eager to start your career in operations support, enjoy working with systems and
thrive in a fast-paced, dynamic environment, we encourage you to apply
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