Workshop Manager

1 week ago

Dublin, Dublin City, Ireland Mason Technology Full time

Recruitment and L&D Administrator at Mason Technology
Mason Technology
is a wholly owned Irish company established in 1780, the principal activities are the distribution and supply of analytical, laboratory and weighing instruments and offers a comprehensive after sales service.
Role
Mason Technology is recruiting a
Workshop Manager
on a full-time permanent contract.
This role requires an ambitious leader to nurture and develop the growing area of back to base offerings within the Service Department.
Previous experience working in a busy workshop environment is an advantage.
Responsibilities
Management & leadership of the Workshop Team
Provide technical support and guidance to team as required
Ensure compliance with service software enabling efficient call progression and paperwork generation
Implement good housekeeping in all areas of the workshop
Working closely with Internal Service Call Centre to achieve efficient use of resources
Review & monitoring of the team's performance
Ensure team is fully trained and competent in their role
Support, creation and development of technical documentation when required
Liaise closely with Quality Department ensuring compliance with procedures within the team
Monitor/Report on Mason Test Equipment to ensure we minimise damage/replacement
Create, maintain & develop, where possible, workflows within the workshop to gain efficiencies
Work closely with Team Managers and Business Unit Managers to ensure adherence to workshop processes
Be commercially aware and identify areas where we can generate new revenue streams
Maintain a high level of communication & support with Service Business Development Team creating a cohesive approach to the market
What's Important to Us
A flexible, positive attitude towards work
Ability to work on own initiative, multi-task and prioritise workload
Excellent attention to detail, while working to tight deadlines
Strong interpersonal skills with an excellent telephone manner
Proficient in MS Office suite, with particular emphasis on Excel
Previous experience in a similar role
Excellent verbal and written communication skills
Qualifications, Knowledge and Skills Required
A recognised course completed in electrical/electronic/mechanical engineering
Previous experience of working in a busy workshop environment
Previous experience in a similar type of technical role
Experience of working within Quality systems such as ISO, INAB, etc.
Experience of working within Regulatory systems such as FDA, Ph. Eur.
, USP, HPRA, etc.
An individual with strong communication and interpersonal skills
Strong mentor who will create a solid cohesive team
Good knowledge of related industry products and tools
Strong IT skills, with proficiency in Microsoft Office
Ability to work on own initiative, with good organisational skills
What We Offer
Competitive compensation package, plus a bonus opportunity
Company Pension
Study Support
Head Office Parking
Social club and social events
Travel ticket/bike to work
Income protection
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Management
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