Technical Solutions Engineer
3 weeks ago
Respond to customer product inquiries via telephone or via email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Required Product Knowledge and Technical Skills:
Working knowledge of networking industry, products, and protocols
Minimum of 1-5 years hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
Clos Fabric (Spine and Leaf), AAA/RADIUS/TACACS, ACL, ARP, MP-BGP , DHCP, 1G/10G Ethernet (IEEE & IEEE and other higher speed Ethernet interfaces, EVPN, IEEE flow control and IEEE priority-based flow control, ICMP,, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, Multicast, IGMP, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE , VARP, VRRP, VLAN (IEEE , VRF, VXLAN
Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
A strong comfort level with Linux is highly desired
Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plus
Additional Information
Education:
Minimum education is a BS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Hours and place of work
Role based in Shannon with Hybrid work scheme in place.
Salary
The salary will be competitive and commensurate with the candidate’s experience.
Benefits
Pension contribution Private medical insurance Flexitime Hybrid working arrangements Profit sharing Sick pay On-site parking Company events Wellness programSupplemental pay types
Performance bonusAll your information will be kept confidential according to EEO guidelines.
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