Technical Support Engineer

4 weeks ago


Cork, Ireland SonicWall Full time

Ready to do your part in the world of Cybersecurity? SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities. With more than a 30-year history, we embrace an outside-in approach, listening and learning from our partners and customers to provide the outcomes their organizations require.

If you’re ready for a career that can impact real change — and not just another job — join us

Location: Remote ( Ireland Candidates only)

RESPONSIBILITIES:


• Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails in 24x7x365 days environment.
• Assist customers with deployment of SonicWall network security products like Firewall/IPS and VPN solutions.
• Provide technical solutions and workarounds for end users with their issues on respective product line.
• Owns customer issues from beginning to resolution (handles in place)
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Recreates, identifies and provides input on unique or recurring customer problems.
• Focuses on delivering a positive customer experience according to SonicWall standards.
• Monitors and tracks issues to ensure accurate resolution.
• Candidate should work closely with the Engineering and other cross functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner
• Provide consistent feedback to the team on products supported
• Remains knowledgeable of SonicWall product line and related industry products and technologies


REQUIREMENTS:

• Good understanding of Security, LAN/WAN topologies and technologies.
• In-depth knowledge of OSI Model, TCP/IP, Network Security basics.
• Ability to work on in a high-level stress and interrupt driven environment
• Good understanding of L2-L7 networking protocols, major Operating Systems such as UNIX / Linux
• Demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools i.e. Wire Shark, Netmon etc
• Routing and Switching knowledge will be added advantage


EDUCATION AND EXPERIENCE:


• Bachelor's degree in computer science/information sciences/ Electronic & Communications Engineering
• 2+ years networking and network security support experience with solid understanding of LAN/WAN topologies and technologies
• In-depth knowledge of the network protocols: TCP/IP. Routing Protocols like OSPF, RIP, BGP, Firewall , IDS/IPS will be added advantage.



  • Cork, Cork, Ireland eightfold Full time

    This opening is 100% Remote within Ireland About our TeamThe Global Customer Experience team directly impacts customer satisfaction and success. This team embodies the critical intersection of technical expertise and a focus on customer satisfaction. Our team works closely with Product, Engineering, Sales and other teams to ensure we are delivering the best...


  • Cork, Ireland PSC Biotech Ltd Full time

    About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...


  • Cork, Ireland eightfold.ai Full time

    This opening is 100% Remote within Ireland About our Team The Global Customer Experience team directly impacts customer satisfaction and success. This team embodies the critical intersection of technical expertise and a focus on customer satisfaction. Our team works closely with Product, Engineering, Sales and other teams to ensure we are delivering...


  • Cork, Ireland PSC Biotech Full time

    Industry Pharma/Biotech/Clinical Research Work Experience 4-5 years City Cork State/Province Cork Country Ireland Job Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US,...


  • Cork, Ireland Forescout Technologies Inc Full time

    What We Do: Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help...


  • Cork, Ireland PSC Biotech Corporation Full time

    Industry Pharma/Biotech/Clinical Research Work Experience 4-5 years City Cork State/Province Cork Country Ireland Job Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving...


  • Cork, Ireland Cloudera Full time

    Job Description :  At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation...


  • Cork, Ireland Arista Networks Full time

    Job Description Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer -TSE (Cloudvision/CVaaS) at Arista Networks is a top-level engineer and equivalent to a Tier 3 or Escalation Engineer in most support organizations. Our TSEs work together to support all of Arista’s products and the many network...


  • Cork, Ireland Arista Networks Full time

    Job Description Arista Networks - Graduate Technical Solutions Engineer (TAC) Shannon, Ireland Full-time EU Nationals only or those permitted to work in Ireland. Roles are based in Dublin or Shannon Ireland only and not available for remote working Arista Networks is looking for graduate Technical Solutions Engineers to join our support team in...

  • IT Support Engineer

    7 days ago


    Cork, Ireland Reperio Human Capital Full time

    IT Support EngineerContract | €160/day+ | CorkAs an IT Support Specialist, you will be responsible for providing technical assistance and support to our client. You will diagnose and resolve software and hardware issues, set up computer systems, and provide training to end-users. This role offers an exciting opportunity to work with cutting-edge...


  • Cork, Ireland PSC Biotech Ltd Full time

    About PSC BiotechWho we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...

  • Support Engineer

    3 days ago


    Cork, Ireland ProcessUnity Full time

    Customer Success – Professional Services / ProcessUnity is seeking a Support Engineer / Technical Product Specialist to play a key role in supporting our world-class GRC platform and solutions for our customers. This is a growth opportunity, providing the ability to work in an exciting, fast-paced software startup environment. This position will be the...

  • Support Engineer

    1 week ago


    Cork, Ireland ProcessUnity, Inc. Full time

    ProcessUnity is seeking aSupport Engineer / Technical Product Specialistto play a key role in supporting our world-class GRC platform and solutions for our customers. This is a growth opportunity, providing the ability to work in an exciting, fast-paced software startup environment. This position will be the front line for all customer support activities to...


  • Cork, Ireland PSC Biotech Ltd Full time

    Job DescriptionAbout PSC BiotechWho we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...


  • Cork, Ireland Arista Networks Full time

    Job Description Respond to customer product inquiries via telephone or via email. Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoot...


  • County Cork, Ireland Cpl Full time

    Our client:This client creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Role Overview: Research and identify solutions to software and hardware issues L3Responding to customer queries in a timely and accurate way, via phone, email or chat Diagnose and...


  • Cork, Ireland Logitech Full time

    Description Position at Logitech The Role: Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities? We are searching for a Senior Customer Support Engineer located in Cork, Ireland who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role...

  • Technical Writer

    3 weeks ago


    Cork, Cork, Ireland Cpl Full time

    Technical Writer (Pharmaceutical/Biotechnology) On behalf of their Client, Kenny-Whelan & Associates are sourcing for a Technical Writer for the Cork area to join a well established Life Sciences Company in Cork. Contact: Carmel Synnott on email : - or call on This is a fabulous opportunity to support the Small Molecule part of the site working with...

  • Technical Writer

    2 weeks ago


    Cork, Ireland Cpl Recruitment Full time

    Key Deliverables: Supporting Pharmaceutical Manufacturing Operations and Technical groups to; Own document revision and routing on document management system and drive on time approval Design, update and improve facility/process procedures and business processes. Design, update and improve Manufacturing Batch Records. Design, generate and update Operations...

  • Moulding Technician

    2 weeks ago


    Cork, Ireland Bantry Technical Products Ltd Full time

    Moulding Technician is required for a plastics injection moulding factory. BTPBantry Technical Products Ltd,Drombrow, Bantry, Co. Cork, P75 DN40 Injection Moulding / Tool Setter experience required. Duties: Provide technical expertise to Operations in moulding machine and ancillary equipment maintenance and repair. Root cause moulding issues and identify...