Front Office Manager

5 months ago

Cork, Ireland Cork International Hotel Full time


The Cork International Hotel is looking for a Front Office Manager



Scope and General Purpose:


Supervise and control the Front Office


Reports to:


Deputy General Manager and General Manager


Responsible for:


Front Office Team, Night Manager, Day and Night Porters



Main Duties:


Guest Services Management:

  • Ensure the highest level of guest satisfaction by providing prompt and courteous service.
  • Handle guest complaints and concerns, resolving issues promptly and effectively.
  • Maintain a professional and welcoming atmosphere at the front desk.
  • To ensure that luggage is delivered to and collected from rooms speedily.
  • To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently.
  • To ensure that newspapers and parcels are delivered to rooms without delay.
  • To ensure that incoming and outgoing telephone calls are handled promptly.


Front Desk Operations:

  • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.

        Monitor and supervise the check-in and check-out process, ensuring accuracy and efficiency.

        Monitor room availability and coordinate with housekeeping and reservations to ensure smooth room assignments.

        Oversee the handling of guest inquiries, reservations, and requests.

  • To ensure that reservations are taken correctly and courteously.
  • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times.
  • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping, food and beverage).
  • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
  • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
  • To ensure that accounts are balanced daily.
  • To ensure effective and speedy check-out facilities.


Staff Management:

        Recruit, train, and supervise front desk staff, including front desk agents, concierge, and night staff.

        Schedule staff shifts, manage payroll, and maintain staffing levels to meet operational requirements.

        Conduct performance evaluations and provide coaching and feedback to staff members.

 

Administrative Tasks:

 

        Maintain front office systems and procedures, ensuring compliance with hotel standards and policies.

        Prepare reports on occupancy, revenue, and guest satisfaction metrics.

        Manage front office supplies and inventory, ordering supplies as needed.

 

Safety and Security:

 

        Ensure compliance with safety and security procedures, including emergency response protocols.

  • Monitor and enforce hotel policies regarding guest privacy and security of guest belongings.
  • To ensure that all Front of House staff is correctly and smartly dressed at all times.
  • To ensure that all Front of House areas are clean and tidy at all times, including cloakrooms.
  • To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are auctioned without delay.

Revenue Management:

 

        Assist in maximizing room revenue through effective upselling and room rate management.

        Monitor room rates and occupancy levels to identify opportunities for revenue

optimization.

 

 

Qualifications and Skills

  • Previous experience in a 3/4 star property
  • Highly creative and professional in manner
  • Positive attitude, strong work ethic and a team player
  • Excellence communication skills

 

Benefits

  • Excellent coaching, development and career progression opportunities within our hotel group
  • Competitive rate of pay
  • Relocation Assistance
  • Access to our Company Pension Scheme
  • Death in Service Benefit
  • Employee referral bonus
  • Friends & Family discounts across our restaurants
  • Special rates in our hotel accommodation
  • Paid internal and external training days
  • Access to Trained Mental Health First Aiders
  • Team Member Social & Wellbeing Events
  • Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
  • Meals on Duty
  • Assistance with Leap Cards



          

  • Front End Developer

    1 month ago

    Cork, Ireland Reperio Human Capital Full time

    I'm working alongside a fast-growing, Irish-owned startup based in Cork, passionate about innovation and driving change through technology. We are looking for a mid level front end developer - you will play a crucial role in building and enhancing our user-facing applications. This is a hybrid based opportunity, you will be required to go the office in...

  • Front Office Receptionist

    3 months ago

    Cork, Ireland Oriel House Hotel Full time

    Oriel House Hotel, part of the Talbot Collection are currently recruiting for a part-time Receptionist to join our team.Main Duties:To greet guests on arrival in a warm and welcoming manner;To handle guest check in procedure;To have complete product knowledge of the hotel services & facilities and to communicate these to guests as required;To ensure that all...

  • Office Manager

    1 month ago

    Cork, Ireland BluePoint Laboratories Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Night Duty Manager

    5 months ago

    Cork, Ireland The Metropole Hotel Full time

    The Metropole Hotel is currently recruiting for the position of full time Night Duty Manager. The Night Duty Manager will represent management during the night. This role is responsible for enforcing the hotels standards of excellence for all areas being supervised. This might suit someone currently in a night porter/auditor role and looking to progress...

  • Office and Payroll Manager

    5 days ago

    Cork, Ireland Collins McNicholas Full time

    Are you an experiencedOffice Manager with Payroll experiencelooking for a new challenge? A prominent chemical manufacturer based inLittle Island, Corkis actively seeking a dedicated individual to fill afull-time permanentrole as an Office and Payroll Manager.Based on-site, you will play a crucial role in ensuring the smooth and efficient operation of the...

  • Team Member

    5 months ago

    Cork, Ireland Next Full time

    SHIFTS YOU ARE APPLYING FOR: 12hrs p/w; Mon 09:00 - 12:00; Tue 09:30 - 12:30; Wed 09:00 - 12:00; Sat 16:30 - 19:30 Working as part of a fast-paced store team, your top priority will be to ensure all aspects of the store administration are completed to audit standards. When you’re needed to work on the salesfloor or in the stockroom, your friendly and...

  • Team Member

    5 months ago

    Cork, Ireland NEXT Full time

    SHIFTS YOU ARE APPLYING FOR: 12hrs p/w; Mon 09:00 - 12:00; Tue 09:30 - 12:30; Wed 09:00 - 12:00; Sat 16:30 - 19:30 Working as part of a fast-paced store team, your top priority will be to ensure all aspects of the store administration are completed to audit standards. When you’re needed to work on the salesfloor or in the stockroom, your friendly and...

  • Executive Assistant and Office Manager

    5 days ago

    Cork, Ireland Motorola Solutions Full time

    Job Description We are seeking a highly organized and detail-oriented individual to join our team as an Executive Assistant and Office Manager. In this role, you will be responsible for providing support to our executive team and ensuring the smooth operation of our office site. Your primary focus will be assisting with presentations, managing...

  • Retail Security officer, Cork

    4 weeks ago

    Cork, Ireland Mitie Full time

    Rate of Pay: ranges between €14.50- €15.50Variable shift patterns which will include Dayshifts, WeekendsShifts are 8-12 hours in durationFree replenished uniformWho is Mitie? Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single...

  • Business Continuity Management Officer

    4 months ago

    Cork, Ireland Clearstream Fund Centre S.A., Cork Branch Full time

    The Business Continuity Management Officer oversees and controls the business continuity management framework of CFCL, which is deployed to mitigate unavailability risk for key resources to minimize the impact of potential business disruptions.  Your Responsibilities Develop, implement and maintain a business continuity management system (BCMS)...

  • Office Administrator

    1 week ago

    Cork, Ireland Daniel Fleming Auctioneer Full time

    Daily duties of Office Administrator at Daniel Fleming Auctioneers Ltd. KLYANT System and daily logs. This computerised system records the movement of monies in and out of the business showing details of all such transactions associated with each property sale/property letting and purchase transactions. Each transaction is logged in a folder every day on...

  • Office Adiminstrator

    5 months ago

    Cork, Ireland Skyworks Full time

    If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of...

  • Office Adiminstrator

    5 months ago

    Cork, Ireland Skyworks Full time

     If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of...

  • Night Manager

    1 day ago

    Cork, Ireland The Metropole Hotel Full time

    The Metropole Hotel is currently recruiting for the position of full time Night Manager. The Night Manager will represent management during the night. This role is responsible for enforcing the hotels standards of excellence for all areas being supervised. This might suit someone currently in a night porter/auditor role and looking to progress their...

  • Technical Manager

    1 month ago

    Cork, Ireland Carbon 60 Full time

    Technical Manager - Facilities Management - Kinsale, Cork - 72,000 Euro's Plus excellent benefits.This company, a global player in the FM world, require a Technical Manager to be based at their world class client's site in Kinsale, Cork. The Technical Manager will be an astute, analytical minded individual tasked with proactively ensuring, in a...

  • Estée Lauder

    4 months ago

    Cork, Ireland Estée Lauder - Brand Full time

    We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets. This is an exceptional opportunity for you to be Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile business...

  • Junior Office Administrator

    6 months ago

    Cork, Ireland EZ Living Interiors Full time

    EZ Living Interiors is seeking a Junior Office Administrator to join our head office team. This is a fantastic opportunity for a highly organised person with strong administrative skills. This role will be a multi-departmental role which in turn will offer the successful candidate a broad range of experience. Primary Functions: The key focus of this role...

  • Technical Manager

    2 months ago

    Cork, Ireland Carbon60 Full time

    Technical Manager - Facilities Management - Kinsale, Cork - 72,000 Euro's Plus excellent benefits. This company, a global player in the FM world, require a Technical Manager to be based at their world class client's site in Kinsale, Cork. The Technical Manager will be an astute, analytical minded individual tasked with proactively ensuring, in a front-line,...

  • Health and Safety Officer

    3 weeks ago

    Cork, Ireland BMS Recruitment Full time

    Health and Safety Officer A leading player in the Construction Materials Processing Industry is seeking a Health and Safety Officer to join their team in Cork. THE COMPANY: With over 100 years of practice, our client is a market leader in the construction material processing industry across Ireland and the UK. They have built a sterling reputation not only...

  • Energy Engineer/Officer

    3 months ago

    Cork, Ireland TEAM HORIZON Remote Work Freelance Full time

    Description Energy Technical Services Officer/Manager Team Horizon is seeking a Energy Technical Services Officer for a role in Cork. The main function is to progress Energy and carbon reduction through energy management teams and behavioural change programmes. Support, promote and actively participate in sustainable energy, decarbonisation, water and...