Dental Receptionist Supervisor

5 months ago

Dublin, Ireland Dame Street Dental Full time

Position: Reception Supervisor

Dame Street Dental - A modern dental company, has an exciting opportunity for a Front Of House Supervisor in our practice Dame Street Dental 

About Us: 

Teamwork and flow is at the heart of everything we do: from our highly qualified specialists delivering world-class dental treatments, to our amazing hospitality team who take every patient through a genuine, warm human experience from first phone call to the handover at our reception. If you're as driven as we are to keep finding new and better ways to turn our patients' ideas and anxieties about going to the dentist on its head - to anticipate, to comfort, to delight, and most importantly, to Truly care... then it's time for us to talk 


At Dame Street Dental you will find the most skilled and best trained dentists and dental team in the country. We only recruit the very best dentists - because only the best have the ambition and skill to revolutionise dental care - and that's what our team is all about. Finding new ways to be better tomorrow than we are today takes everyone, and we know that the next great idea can come from any one of our amazing teammates. We understand that durable careers start with a work-life balance that works for you. Flexibility is built into how we do things, offering increased availability to patients means that we have a working pattern to suit everybody. 

Location of Posting: This position is for our clinic in Dame Street Dental 

Informal Enquiries: Please send any questions to krystyna@damestreetdental.ie

Reporting Relationship: Practice Manager to Regional Manager and Clinical Director. 

Purpose of the post: To lead and support the reception team, providing excellent patient care and valuable addition and integral part of the reception team par excellence. 




Principal Duties & Responsibilities (Please note this is not a comprehensive list of all duties involved and you may be required to perform other duties as appropriate).

Administrative: 


  • Appointment Scheduling: Coordinate and manage the dental practice's appointment book, ensuring efficient scheduling and optimising the use of available time slots
  • Ensure Front Of House is using Exact software correctly. 
  • Ensuring workflow is used correctly by front of house staff. 
  •  Participate in performance evaluation/review with their line manager, identifying areas for improvement and appropriate plans/measures to achieve them. 
  • Dealing with DeCare and VHI: Oversee the processing of patient billing, insurance claims, and financial transactions. Ensure accurate documentation and timely submission of insurance claims. 

Training and supporting team members to insure they are at the standard we hold in the practice. 

         Implementing new ideas for smooth sailing of the practice 


  • Customer Service: Provide exceptional customer service by addressing patient concerns, resolving conflicts, and ensuring patient satisfaction throughout their visit.
  • Office Supplies and Equipment: Monitor inventory levels of office supplies and coordinate maintenance and repairs for office equipment. 
  • Monitoring ''rapid reviews'' 
  • Point of contact for the call centre staff, assisting with their queries, providing information, and resolving issues promptly and accurately.
  • Ensuring workspace is kept clean and tidy and free of clutter at all times. 
  •  Demonstrate a commitment to continuing professional development. 

Demonstrate effective problem solving and decision. 

Working well as a part of a team and contributing to a positive work environment.

Having good communication skills with Practice Manager, Accounts, Head of People and Clinical Director. 




Benefits & further information for the role



Starting pay rate of €17.50 p/h. We reevaluate this regularly based on performance reviews indicators. 

Maternity benefit: The company will support you with the claim on the Maternity benefit offered by Revenue. Our own further policy is currently in development. 

Flexitime: We follow a Flexible Working model within Dame Street Dental. This allows for training days, course attendance days, holidays, change in evening or morning shifts.

Pension scheme: Our pension scheme policy is currently being developed and we will start offering this benefit soon. 

Uniforms provided and laundry service in-house 

Travel tax-free fare for daily commuting that the company will arrange for you, OR partially paid parking spot monthly. 

Financial support for training courses that are relevant for the Dental profession and will upon completion benefit the company and enhance your role and performance, as well as for international study. 

Public holidays: As Dame Street Dental is a 7-day practice, employees may be required to work public holidays. If so, you will be paid double time. 

Sickness Pay and Conditions: A rate of payment for statutory sick leave of 70% of normal wages to be paid to employees (up to a maximum €110 per day) for a maximum 2 of your regular working days. 

Annual Leave: 20 days per year (for a full-time position) 

Funded professional headshots provided 

Employee dental discount 

High energy team with great social opportunities and company events. 


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