Existing Business Agent

4 weeks ago


Dublin, Ireland Elis Ireland Full time

Who are we?

Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.

With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services. Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint. 


The Role:

Ensure quality of service in order to retain and develop existing customers whilst support the Customer Account Manager (CAM)  in the team assigned to you.

The Existing Business Agent will report to the Customer Service Department Manager and work closely with the Customer Account Manager/s to ensure a seamless customer experience. The successful candidate will be able to adapt to business needs and ensure all reports, contract renewals, stock orders and customer queries are dealt with in a timely and efficient manner.

 

 

Key Responsibilities:

 

 

      Assist their allocated Customer Account Manager/s (CAM), with managing customer accounts as directed.

      Process weekly credits, additions and reductions on internal system as instructed by CAM/s team/s you are responsible for.

      Process customer contract renewal paperwork and complete orders for stock and garments.

      Process customer mat orders and approve visuals of product pre order.

      Raise manual invoices to customers for logo badges, replacements, workwear sales.

      Handle stock orders process, price rebates and customer reports.

      Monthly reporting.

      Process cancellations on customer accounts.

      Work closely with Production, stores and distribution teams where needed for customer resolution.

      Deal with other departments third parties in relation to customer orders or replacements.

      Respond to customer queries delegated by CAM where applicable.

      Cover customer support agent if needed from time to time to answer queries by phone or email.

 

 

 

Knowledge, Skills, Experience:

      Good interpersonal and communication skills

      Customer minded problem solver - proactive.

      Computer skills

      Good business understanding and commercial skills.

      Planning and organisation skills

      Team player

      Conflict management



  • Reservation Agent

    2 weeks ago


    Dublin, Ireland Maria Logan Recruitment Full time

    Reservations Agent - Dublin Maria Logan Recruitment have an excellent opportunity for a Reservations Agent to join this busy 4 Star Hotel in Dublin City. In this role, your charm and personality will be the first point of contact for guests. You will enjoy working in a busy environment, nurturing relationships, and ensuring each and every reservation is a...


  • Dublin, Ireland Brightwater Full time

    Do you have at least one years experience in Personal Lines insurance? I am looking for a Customer Service Agent with at least one years experience in Personal Lines to work for a leading Irish Insurance company based in Dublin. This is a hybrid role offering competitive bonus and other great benefits. Key Responsibilities Deal with all personal lines...

  • Rehabilitation Agents

    1 month ago


    Dublin, Ireland GMC Utilities Group Full time

    Are you looking to become part of a collaborative team whilst maximising your potential to grow and develop within your career? Apply today.  The Role. GMC are currently looking for an experienced Site Agent to join our team. The successful Site Agent will be supporting the delivery of projects across all aspects of the business from a construction point...


  • Dublin, Ireland Premier Lotteries Ireland Full time

    Basic Function & Purpose of the RoleJob Title Customer Support AgentDepartment Core OperationsReporting to Customer Support Team LeadPurpose of the Role:As one of our Customer Support Agents you will be the voice and image of the National Lottery. You will need to have the ability to work with internal as well as external stakeholders who are experiencing...

  • Reservations Agent

    2 weeks ago


    Dublin, Ireland The College Green Hotel Dublin, Autograph Dublin Full time

    The College Green Hotel - Autograph Collection (part of the MHL Hotel Collection and Marriott International) has an excellent opportunity for aReservations Agentto join our team. The minimum pre-requisites for this position is that the candidate has excellent telephone and computer skills, is enthusiastic about the hotel, displays a willingness to learn and...

  • Check-In Agent

    1 month ago


    Dublin, Ireland Ryanair Full time

    **New €28,800 p/a CSA pay**Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport in advance of summer 2023. These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous...


  • Dublin, Dublin City, Ireland Cpl Full time

    We are currently recruiting fluent Danish speakers to work in Technical Support.This role is an entry-level position as a Customer Support Technical Agent working with Danish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...


  • Dublin, Ireland Ryanair Full time

    **NEW €30K p/a €15.41 per hour GHA PAY**Ryanair are currently recruiting Ground Handling Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2023. With our new and improved industry leading pay, this is the perfect time to apply!These roles are Full-Time positions with our approved manpower agencies, where the successful...

  • Ground Handling Agent

    1 month ago


    Dublin, Ireland Ryanair Full time

    *NEW €30K p/a €15.41 per hour GHA PAY**Ryanair are currently recruiting Ground Handling Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2023. With our new and improved industry leading pay, this is the perfect time to apply!These roles are Full-Time positions with our approved manpower agencies, where the successful...


  • Dublin, Ireland Ryanair Full time

    **NEW €30K p/a €15.41 per hour GHA PAY**Ryanair are currently recruiting Ground Handling Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2023. With our new and improved industry leading pay, this is the perfect time to apply!These roles are Full-Time positions with our approved manpower agencies, where the successful...

  • French/English Travel

    2 weeks ago


    Dublin, Ireland Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...


  • Dublin, Ireland Cpl Full time

    We are currently recruiting fluent Danish speakers to work in Technical Support.This role is an entry-level position as a Customer Support Technical Agent working with Danish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals...


  • Dublin, Ireland Cpl Healthcare Full time

    We are currently recruiting fluent Danish speakers to work in Technical Support. This role is an entry-level position as a Customer Support Technical Agent working with Danish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals...


  • Dublin Airport, Ireland Ryanair Full time

    **New €28,800 p/a CSA pay**Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2023.These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous...


  • Dublin Airport, Ireland Ryanair Full time

    **New €28,800 p/a CSA pay**Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2023.These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous...

  • Business Analyst

    3 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Our clients are looking to hire a JuniorBusiness Analyst for a long term contract opportunity.This is a hybrid role with daily rates between €200-€250 per day.Key Deliverables: · Liaise with relevant stakeholders to develop business, functional and non-functional requirements document for development of IT solutions to improve business processes,...

  • Event Sales Manager

    2 weeks ago


    Dublin, Ireland Mamica Ltd. - The Firm Full time

    Great role for an experienced proactive and reactive hotel sales professional! The Event Sales Manager will targetnew corporate and events accounts and will maintainrelationships with existing accounts to retain and develop business in both the local and international markets within the events, F&B and group rooms segments. This is a cluster role...

  • Revenue Operations

    1 month ago


    Dublin 1, Ireland Workday, Inc. Full time

    About the Role We are looking for a dynamic change agent, to join a highly impactful organization.   Responsible for: Full end to end documentation of demand processes Using domain expertise, evaluate existing technology, processes, and practices in order to make recommendations for continuous improvement of Workday’s global demand management...


  • Dublin, Ireland Firstaff Personnel Consultants Ltd Full time

    Temporary Customer Support Specialist - On-going agency hire (weekly paid) Location: Rialto, Dublin 12 Hours: Shifts: 9-5.30 / 9.30am-6pm Hourly Rate: 14.88EU per hour Immediate Start Our client is a dynamic and rapidly growing distributor of electronics and industrial products to their business customers. They are seeking to hire a temporary customer...

  • Business Analyst

    2 weeks ago


    Dublin, Ireland Lovin- JobBoard Full time

    Business Analyst An organisation in Ireland is looking for a Business Analyst to join their team on a FTC contract (12 months) The desired candidate will have the skills and capabilities associated with this role which include but are not limited to the following: Hold a minimum of a NFQ level 8 qualification; Experience as a Business Analyst for minimum...