Existing Business Agent
4 weeks ago
Who are we?
Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.
With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services. Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint.
The Role:
Ensure quality of service in order to retain and develop existing customers whilst support the Customer Account Manager (CAM) in the team assigned to you.
The Existing Business Agent will report to the Customer Service Department Manager and work closely with the Customer Account Manager/s to ensure a seamless customer experience. The successful candidate will be able to adapt to business needs and ensure all reports, contract renewals, stock orders and customer queries are dealt with in a timely and efficient manner.
Key Responsibilities:
Assist their allocated Customer Account Manager/s (CAM), with managing customer accounts as directed.
Process weekly credits, additions and reductions on internal system as instructed by CAM/s team/s you are responsible for.
Process customer contract renewal paperwork and complete orders for stock and garments.
Process customer mat orders and approve visuals of product pre order.
Raise manual invoices to customers for logo badges, replacements, workwear sales.
Handle stock orders process, price rebates and customer reports.
Monthly reporting.
Process cancellations on customer accounts.
Work closely with Production, stores and distribution teams where needed for customer resolution.
Deal with other departments third parties in relation to customer orders or replacements.
Respond to customer queries delegated by CAM where applicable.
Cover customer support agent if needed from time to time to answer queries by phone or email.
Knowledge, Skills, Experience:
Good interpersonal and communication skills
Customer minded problem solver - proactive.
Computer skills
Good business understanding and commercial skills.
Planning and organisation skills
Team player
Conflict management
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