TV Audience Measurement Client Partner

3 months ago

Dublin, Ireland The Nielsen Company Full time
Nielsen's TV Audience Measurement Service in Ireland: Since 1996, Nielsen has been the trusted provider of TV audience measurement services in Ireland, delivering daily viewing data to clients. Our service includes the provision of TV ratings data through customised software systems and comprehensive training and support from our dedicated client service team.This role requires a blend of technical expertise, client relationship management skills, and a deep understanding of the television audience measurement landscape.Join our team and play a crucial role in shaping the future of TV audience measurement in Ireland

Responsibilities: Client Service Excellence

Provide expert support to Broadcasters, Advertisers and Agencies and other TAM (Television Audience Measurement) stakeholders Cultivate and maintain strong client relationships Assist clients in interpreting viewing data to generate valuable insights Respond promptly to client queries and data inquiries

Responsibilities: Software Support and Training

Offer guidance on proprietary software systems (RatingPoint, Arianna, Genesis) Manage client software training, including needs assessment and schedule creation Develop comprehensive user guides and training materials Provide level 1 software support to all clients Oversee User Acceptance Testing for software upgrades

Responsibilities: Project and Stakeholder Management

Collaborate with the Commercial Lead on internal and external projects Coordinate cross-functional projects with Commercial, Operations, Data Science, and Software departments Maintain relationships with industry committee stakeholders Consolidate and drive internal actions following key client meetings

Responsibilities: Analysis and Reporting

Prepare and deliver client presentations in partnership with the Commercial Lead Draft papers and generate reports within agreed-upon deadlines Monitor and analyse current viewing trends and patterns

Responsibilities: Continuous Improvement

Stay informed about industry developments and best practices Contribute to the enhancement of client service processes and methodologies

Qualifications

Industry Expertise: Minimum 3-5 years of experience working with TV ratings data in the media industry Strong knowledge of and interest in the Irish Media/Advertising landscape Technical Skills: Proficiency in TV analysis software, preferably Nielsen's RatingPoint, Arianna, or Genesis Experience with other industry-standard tools like MediaOcean or TechEdge is a plus Ability to understand, interpret, and analyse large datasets Client Service: Proven track record in client-facing roles Excellent written and verbal communication skills, with the ability to explain complex concepts simply Research and Analysis: Understanding of research methodologies Strong attention to detail and numerical aptitude Training and Development: Experience in software training or teaching colleagues/clients is highly desirable Personal Attributes: Self-motivated with excellent multitasking and prioritisation skills Flexible approach to work and ability to adapt to changing priorities Strong problem-solving skills and proactive attitude Proficiency in Microsoft Office suite, particularly Excel and PowerPoint Experience with data visualisation tools is a plus ABOUT NIELSEN By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work #LI-WM1

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