Supervisor, Credit

1 week ago

Dublin, Ireland West Pharmaceutical Services Full time

Job Summary

:

In this position, you will play an integral role in the working capital activities of West Pharmaceutical.

Reporting to the Credit & Collections Manager, you will lead the Credit & Collections team in the delivery of assigned accounts receivable activities.

Essential Duties and Responsibilities:

Lead your team in the delivery of the Credit & Collections operational activities for assigned portfolio, which includes but is not limited to: Ensure relevant SLA’s and KPI’s are achieved Support and coach the team through complex dispute resolution, liaise with other depts. And/or attend customer meetings as part of the escalation process Operational credit & collections activities are performed in accordance with the CP-20 Credit & Collections policy Deliver the C2C month and quarter end activities, and closely work with RTR management in addressing any reconciling items/errors Ensure Credit & Collections team provide a mature balance between customer satisfaction and credit risk Work closely with the Credit Risk & Compliance Manager to minimise credit risk exposure Support the commercial, wider finance teams and key stakeholders by actively seeking and developing partnerships, understanding the business requirements, and ensuring communication is maintained to the highest standards Support integration into financial operations any future migration projects or acquisitions Compliance Operate within the C2C policies, procedures, and internal controls, while always ensuring integrity and compliance Support audit compliance activities in relation to the credit and collection's function Preparation of month end closing activities and reporting Process, Technology and Service Proactively identify process improvement opportunities within C2C and work collaboratively on assigned projects Maintaining of DTP's & up to date SOP Participate in any system implementation or changes as required People Lead and mentor a team of credit & collection analysts Focus on talent retention through succession planning and team development Develop a customer-centric culture in your team with highly collaborative relationships with the relevant stakeholders Other duties as assigned

 Basic Qualifications:  

Third level qualification in Finance, a related field or equivalent experience Minimum 6 years of relevant experience in Credit & Collections Previous Shared Service Centre experience with multinational publicly quoted company

Preferred Knowledge, Skills and Abilities:

Fluency in a second European language desirable Proficiency in MS Office applications Experience of SAP - S4 Hana would be a distinct advantage The ability to work and lead independently to deliver against strict deadlines Customer focused with excellent problem solving and communication skills (written and oral) Excellent organizational skills, with the ability and agility to adapt in a fast-paced environment People management experience or demonstrated ability to lead and coach others Attention to detail Able to be aware of all relevant standard operating procedures as per Company policy

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