Member Service Reperesentative
2 weeks ago
Location: Blanchardstown, Dublin
Job Position: Member Service Officer
Reporting to: Operations Manager
Job Purpose: Ensuring a top-notch member experience through efficient face-to-face, telephone, online, and email service while maintaining service level standards and compliance.
Main Responsibilities:
- Offer exceptional customer service to Credit Union members and potential new members, resolving queries promptly to minimize escalations.
- Conduct transactions and counter procedures confidentially and professionally.
- Process member payments using the computerised accounting system.
- Manage cash float, balance cash transactions accurately, and adhere to best practices and policies.
- Handle Loan and Share withdrawals.
- Collect account opening documentation from new members.
- Provide additional services like Payzone and Fexco.
- Maintain a tidy and professional counter area.
- Perform other daily tasks as instructed by the Office Supervisor.
- Stay updated on promotions, new products, and services offered by the credit union.
- Promote a culture that reflects the Credit Union's values and fosters excellent member service.
- Market Community Credit Union services, educate prospective members on membership benefits.
Required Skills:
- Prior Credit Union experience or knowledge of the sector is advantageous.
- QFA qualification is a plus.
- Member-centric with a track record of delivering outstanding customer service.
- Strong verbal and written communication skills, good interpersonal skills.
- Active listening ability to address inquiries effectively.
- Strong analytical and numerical skills.
- Detail-oriented, well-organized, with a professional phone etiquette.
- Adaptable, positive attitude towards change.
- Effective time and workload management, priority setting.
- Compliance with policies and procedures.
Contact Shauna for further details.
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