Member Service Reperesentative

2 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Location: Blanchardstown, Dublin

Job Description Post:Member Service Officer

Reporting to:Operations Manager

Job Purpose:Delivering an excellent member experience by providing an efficient face-to-face, telephone, online and email service to members while adhering to service level standards and compliance.

Duties will include:

  • Provide exemplary customer service to all Credit Unions members and potential new members by effectively resolving member queries first time leading to the minimisation of referring issues to other departments for resolution.
  • Handling all transactions and counter procedures in a confidential and professional manner.
  • Processing member's payments through the computerised member accounting system.
  • Handling of cash float and balancing of all cash handled with transactions processed and applying all best practices and policies in connection with this.
  • Issuing Loan and Share withdrawals to members
  • Taking applications for opening accounts from new members, ensuring all correct documentation is provided.
  • Providing other counter services to members, e.g. Payzone, Fexco etc.
  • Maintaining the counter area in a tidy and professional manner.
  • Any other duties that may be required on a day-to-day basis as advised by the Office Supervisor.
  • Keep up to date on promotional initiatives and new products and services being implemented within the credit union.
  • Promote a culture that reflects the Credit Union's values and encourages good performance and excellent member services.
  • Promote Community Credit Union services and products and inform prospective Members of the benefits of membership

Competencies required:

  • Previous Credit Union experience or active knowledge of the credit union sector is desirable
  • QFA qualification desirable
  • Member-focused with a proven track record of delivering exemplary customer service
  • Excellent verbal and written communication skills with strong interpersonal skills
  • Active listening skills to accurately respond to inquiries and requests
  • Demonstrate strong analytical and numerical skills
  • Must be detail oriented and well-organised with a professional phone manner
  • Flexible and adaptable with a positive attitude to change
  • Productive work habits, time management, workload management, and priority setting in line with quality decision-making
  • Compliance with policies and procedures

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