Member Service Administrator- Immediate Start New

2 weeks ago


Dublin, Dublin City, Ireland CPL Full time
My client is looking to hire a member service administrator to join their team on a temporary basis. Candidates should have previous administration and be passionate about providing an excellent customer service experience.

Key Responsibilities

Day to day tasks will include:

  • Assist with front office duties such as covering receptionist's breaks and handling online bookings for meeting rooms
  • Customer service dealing with queries and feedback in a professional manner
  • Contacting Members who have recently joined or who are due to renew
  • Assist with managing data in line with best GDPR practice
  • Resolve any front of house operational or administrative issues that may arise
  • Preparing information for management meetings
  • Attending team meetings with the wider Membership Team
  • Attending events on site and help with the organisation of events
  • Monitor and analyse Member engagement with events and the club and work to increase that
  • Implementing agreed strategies to engage with Members and research examples of good practice
Person Specification

Candidates applying for the role should:

  • Have customer service experience
  • Show excellent attention to detail,
  • Display a positive attitude and openness to training/up-skilling
  • Be able to follow established procedures
  • Communicate in a polite and professional manner
  • Possess excellent interpersonal and IT skills
Be flexible regarding working hours – there may be a need to attend events early morning / evenings.


This position requires an immediate start , and due to the nature of the position attendance on site is required full time.

For more information on this position contact Ingrid on /[email protected]

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