Member Service Administrator- Immediate Start New
2 weeks ago
Key Responsibilities
Day to day tasks will include:
- Assist with front office duties such as covering receptionist's breaks and handling online bookings for meeting rooms
- Customer service dealing with queries and feedback in a professional manner
- Contacting Members who have recently joined or who are due to renew
- Assist with managing data in line with best GDPR practice
- Resolve any front of house operational or administrative issues that may arise
- Preparing information for management meetings
- Attending team meetings with the wider Membership Team
- Attending events on site and help with the organisation of events
- Monitor and analyse Member engagement with events and the club and work to increase that
- Implementing agreed strategies to engage with Members and research examples of good practice
Candidates applying for the role should:
- Have customer service experience
- Show excellent attention to detail,
- Display a positive attitude and openness to training/up-skilling
- Be able to follow established procedures
- Communicate in a polite and professional manner
- Possess excellent interpersonal and IT skills
This position requires an immediate start , and due to the nature of the position attendance on site is required full time.
#CplOSMay24
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