Temporary Customer Service/ Fundraiser New

2 weeks ago


Dublin, Dublin City, Ireland CPL Full time

My client, a charity organisation, is looking to hire a Customer Service Agent to join their team and support them in raising vital funds for the service.

Candidates should have experience in a similar position and be available for an immediate start.

Key Responsibilities:

  • Supporting the team to secure new income by using appropriate engagement strategies including cold calling, networking, relationship management, and referrals.
  • Manage and support relationships with corporate donors before, during, and after receipt of funds and maintain a high level of supporter care with supporters.
  • Develop and write professional funding proposals, funding applications, and impact reports.
  • Track, analyse, and report on fundraising results and measure, manage, and report performance using agreed performance measures.
  • Identify opportunities to present to prospective and existing supporters.
  • Ensure all activity complies with policies and procedures and all legislation governing charity activity including GDPR.
  • Provide administrative support to the team.

Key requirements:

  • 2 years' experience in sales, business development or customer service
  • Proven experience in account/customer/donor management.
  • Strong written and verbal communication skills.
  • Strong organisational skills.
  • Capable of working on own initiative.
  • Proven ability to work well in a team and manage both internal & external stakeholders.
  • Strong IT skills including proficiency in Microsoft Office.
  • Ability to work to tight deadlines.
For more information contact Ingrid on

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