Member Service Representative
1 month ago
Member Service Representative - 6 Month Temporary Contract
Reporting to: Operations Manager
Looking for a Member Service Representative to join our client's team, ensuring top-notch service through various channels while maintaining service standards and compliance.
Responsibilities:
- Provide exceptional customer service by efficiently resolving member inquiries and handling transactions professionally and confidentially.
- Process payments and maintain cash handling procedures.
- Assist with account openings and provide additional services to members.
- Keep abreast of promotional activities and new products/services.
- Promote a positive culture and excellent member services.
- Share the benefits of credit union membership to prospective members.
Required Skills:
- Prior experience in banking or credit unions.
- Preferably holds a QFA qualification.
- Member-focused with a history of delivering outstanding customer service.
- Strong communication and interpersonal skills.
- Excellent listening, analytical, and numerical skills.
- Detail-oriented, organized, and professional.
- Adaptable, positive, and productive.
- Ability to manage workload efficiently and make quality decisions.
- Compliance with policies and procedures.
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