Member Service Representative

1 month ago


Dublin, Dublin City, Ireland Cpl Full time

Member Service Representative - 6 Month Temporary Contract

Reporting to: Operations Manager

Looking for a Member Service Representative to join our client's team, ensuring top-notch service through various channels while maintaining service standards and compliance.

Responsibilities:

  • Provide exceptional customer service by efficiently resolving member inquiries and handling transactions professionally and confidentially.
  • Process payments and maintain cash handling procedures.
  • Assist with account openings and provide additional services to members.
  • Keep abreast of promotional activities and new products/services.
  • Promote a positive culture and excellent member services.
  • Share the benefits of credit union membership to prospective members.

Required Skills:

  • Prior experience in banking or credit unions.
  • Preferably holds a QFA qualification.
  • Member-focused with a history of delivering outstanding customer service.
  • Strong communication and interpersonal skills.
  • Excellent listening, analytical, and numerical skills.
  • Detail-oriented, organized, and professional.
  • Adaptable, positive, and productive.
  • Ability to manage workload efficiently and make quality decisions.
  • Compliance with policies and procedures.


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