Customer Care Coordinator

4 weeks ago

Dublin, Ireland Glenveagh Properties PLC Full time

At Glenveagh Properties, we recognize that our success is driven by our people. We are looking for individuals who are ambitious, creative, and driven to join our team and help us achieve our vision of creating extraordinary homes and communities. As a member of the Glenveagh Properties team, you will have the opportunity to work alongside some of the most talented and experienced professionals in the industry, and to be a part of a dynamic and innovative organization that is dedicated to delivering the highest quality projects.

We work as one collaborative team, with a shared vision and mission to create exceptional homes and communities. We recognize that every individual brings unique skills, experiences, and perspectives to the table, and we value diversity and inclusivity in all aspects of our business. We strive to create a work environment where everyone feels welcome, valued, and empowered to express their ideas, and where collaboration and teamwork are the norm.

Key Responsibilities & Duties:

  • Log all defects that come in onto Sandbox system
  • Responsible for managing through and closing out issues
  • Issue defects out to relevant subcontractors and vendors
  • Liaise with relevant site teams on any their issues, organise weekly review/meetings with them
  • Dealing with customers from point of completion. Liaise with site team on handover of keys. Accompanying first- time customers on guided tours of their newly constructed home
  • Providing support to team members by offering assistance on their respective work sites when required
  • Responding to customer enquiries
  • Deal with any customer complaints
  • Elevating the customer experience throughout their entire customer journey
  • Creating and capturing knowledge to produce valuable and informative content
  • Maintain a professional image for the company in all dealings with public and stakeholders
  • Other ad hoc duties that the Company may require from time to time

Requirements

  • Excellent communication and relationship building skills
  • Strong IT skills and ability to translate technical details to a non-technical audience
  • Ability to work well under pressure and to deadlines in a dynamic fast-paced environment with changing priorities.
  • Positive, can-do attitude
  • Strong attention to detail
  • Ability to work well within and across teams

Benefits

  • Competitive salary in one of Ireland’s fastest growing PLCs
  • Comprehensive health insurance for you and your dependents
  • Performance related bonus
  • Contributory pension scheme
  • Access to our Digital Gym
  • Paid volunteering days
  • Continuous Professional development (CPD) Programme & funding
  • Employee Assistance Programme
  • Regular compensation reviews
  • Long term illness cover
  • Peace of mind with life assurance
  • Paid maternity leave, as well as paternity leave for fathers
  • An exciting Wellness Programme with events and activities running throughout the year
  • If you’re cycling, we’ve got you covered on the cycle- to- work scheme

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting careers@glenveagh.ie.

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