Custome Escalations Advisor

1 month ago

Dublin, Ireland The Very Group Full time
About us

We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.ie to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and well-being.

About the team

The customer is at the heart of everything we do at Very, and the Customer Care team play a crucial role in ensuring that our customers get the best experience possible. This role is part of our Customer Excellence team, where you will be handling escalated complaints with the aim of delivering exceptional customer service and ensuring positive outcomes for both the customer and the company. This includes working with Credit, Retail, Financial Services, and Pensions Ombudsman, the Data Protection Commission, Money Advice and Budgeting Systems, General Data Protection Regulation, the Competition and Consumer Protection Commission, and Central Credit Register complaint work types.

About the role

As a Customer Escalations Advisor, you will be expected to handle a variety of responsibilities including:

Responsibilities
  • Answer incoming calls and document customer complaints using a database
  • Thoroughly investigate and resolve customer complaints
  • Ensure compliance with regulatory timelines and requirements
  • Collaborate with customers and other departments throughout the investigation process
  • Create accurate complaint reviews and draft final response letters
  • Demonstrate understanding and adherence to regulatory requirements and policies
  • Elevate unresolved issues and queries for further assistance
  • Maintain security and confidentiality of sensitive information and report any data breaches
  • Meet quality and productivity targets
  • Monitor direct mail inboxes and telephone lines
  • Provide valuable feedback on process errors

Requirements

  • Prior experience in resolving customer complaints, preferably in a financial services setting
  • Thorough knowledge of consumer protection laws, Financial Services industry regulations, and customer service best practices
  • Exceptional written and verbal communication abilities
  • Strong problem-solving skills, with a keen eye for detail
  • Ability to stay calm and composed in high-pressure situations, while meeting deadlines in a fast-paced environment
  • Attention to detail and accuracy when handling customer information and transactions
  • Adept at using customer relationship management (CRM) software and other relevant tools

Benefits

Some of our benefits
  • Inclusive culture and environment, check out our Glassdoor reviews
  • 27 days holiday + bank holidays
  • Pension & healthcare
  • Udemy learning access
  • Bonus potential (performance and business-related)
  • Up to 25% discount on Very.ie
  • More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, so once you apply, you can expect to hear back from us very shortly.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll arrange to meet face to face at our offices in Blanchardstown, Dublin 15.

You can expect a two-stage interview process for this position:

1st stage - A 30- minute MS Teams call with the hiring team to discuss your skills and relevant experience and competency-based questions.

2nd Stage – A one-hour formal interview where you can expect both competency and technical questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, membership of the travelling community, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Custome Escalations Advisor

    1 month ago

    Dublin, Ireland The Very Group Full time

    About the role As a Customer Escalations Advisor, you will be expected to handle a variety of responsibilities including: Responsibilities Answer incoming calls and document customer complaints using a database Thoroughly investigate and resolve customer complaints Ensure compliance with regulatory timelines and requirements Collaborate with...

  • Customer Service Advisor

    1 month ago

    Dublin, Ireland BOC Limited Full time

    BOC Limited, a Linde companyCustomer Service AdvisorDublin, Ireland | req18251 What you will enjoy doing As part of this role, you will provide BOC Gases Ireland with excellent frontline customer service while dealing with all incoming customer phone trafficParticipating in all CSA team responsibilities, e.g....

  • Customer Advisor

    2 weeks ago

    B&Q Liffey Valley Dublin - Liffey Valley Retail Park East Coldcut Road, Clondalkin Dublin, Dublin D2, Ireland B&Q Remote Work Freelance Full time

    About the roleCustomer AdvisorFull time 36.75 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am - 10.00pmNotional hourly rate €14.40 per hourB&Q Liffey ValleyWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create...

  • Senior Legal Advisor

    1 week ago

    Dublin, Ireland Bank of Ireland Full time

    What is the opportunity? Opportunity to join Group Legal Services as a Senior Legal Advisor in our Consumer Banking team providing legal advice to senior business colleagues within the Group at a time of pivotal digital transformation which will transform how products are provided to personal consumers. In this role, you will: Digital & Online Act as a...

  • Escalation Engineer

    3 months ago

    Dublin, Ireland Amazon Web Services EMEA SARL (Irish Branch) Full time

    Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The Escalation and Event...

  • Customer Service Advisor Weekday

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Healthcare Full time

    Customer Service Advisor– Part Time (Weekdays) Covalen is an equal opportunity employer, a CPL company with over 25 years' experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information...

  • Customer Success Partner Advisor with French

    2 months ago

    Dublin 24, Ireland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Claims Advisor

    2 months ago

    Dublin, Ireland Cornmarket Full time

    Who We Are At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond. Role Purpose We...

  • ER Advisor

    2 months ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl Recruitment are looking for a ER Advisor for a 6 month Contract with a Large Retail Organisation in Dublin West. The successful candidate must have 3 years HR / ER Experience. Responsibilities: · HR/ER advice, guidance and information to line managers and employees· You will support the delivery of various HR reporting activities.· Liaise with the ER...

  • Support Escalation Engineer

    1 month ago

    Dublin, Ireland myGwork Full time

    This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Overview In the Customer Service &...

  • Service Advisor

    1 month ago

    Dublin, Ireland Joe Duffy Motors Group Full time

    Service Advisor  - Porsche Centre Dublin North Dublin Due to continued growth at Joe Duffy Group, we are now seeking an experienced Service Advisor with motor retail service experience to join our Porsche Centre Dublin business in North Dublin About The Group: Joe Duffy Group is Ireland’s leading motor retailer representing brands across...

  • Strategic Customer Success Manager

    1 month ago

    Dublin, Ireland MongoDB Full time

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....

  • Pitman Training Course Advisor

    1 month ago

    Dublin, Dublin City, Ireland ICE Jobs Full time

    Pitman Training is a leading provider of self-directed learning courses, empowering individuals to develop essential skills for personal and professional success. Pitman Training is committed to helping students achieve their career goals through flexible, high-quality education. We are seeking a dynamic and experienced individual to join our team as the...

  • High Priority Escalations Specialist, Global Risk Operations

    5 days ago

    Dublin, Ireland Meta Full time

    Summary: The High Priority Escalations Team is part of Global Response Operations whose mission is to advocate for and protect every person, community, and business from risk. We do this by identifying, preventing and mitigating integrity and support risks across the Meta ecosystem, particularly during critical moments.The High Priority Escalations Team...

  • Beauty Advisor

    3 months ago

    Dublin, Ireland KIKO MILANO Full time

    *NEW STORE OPENING*Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.MAIN RESPONSIBILITIESCUSTOMER EXPERIENCE / BUSINESS...

  • Strategic Customer Success Manager

    3 weeks ago

    Dublin, Ireland MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Patient Advisor

    2 months ago

    Dublin, Ireland Optical Express Full time

    Job Title – Patient Advisor Location – Dublin, Grafton Street Hours – Full Time – 40 hours Salary – €27, + bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...

  • Apprentice Service Advisor

    4 weeks ago

    Dublin, Ireland Joe Duffy Motors Group Full time

    Apprentice Service Advisor - BMW Motorrad Exit 5 M, Dublin North We are currently recruiting for bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW Motrorrad dealership. Joe Duffy Group is Ireland’s leading motor retailer representing brands across locations with a team of employees and an enviable franchise...

  • Apprentice Service Advisor

    3 months ago

    Dublin, Ireland Joe Duffy Motors Group Full time

    Apprentice Service Advisor  - BMW Exit 5 M, Dublin North We are currently recruiting for bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW dealership. Joe Duffy Group is Ireland’s leading motor retailer representing brands across locations with a team of employees and an enviable franchise portfolio of...

  • Apprentice Service Advisor

    1 month ago

    Dublin, Ireland Joe Duffy Motors Group Full time

    Apprentice Service Advisor  - Joe Duffy Group Exit 5 M, Dublin North In line with our 4 growth plans, we are currently recruiting for a trainee or experienced Service Advisor to join our business in Dublin . Joe Duffy Group is Ireland’s leading motor retailer representing brands across locations with a team of employees and an enviable franchise...