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Commercial Account Manager
1 month ago
The Company has delivered bespoke sales software solutions for 10+ years and they have a deep understanding of industry best practices. They are looking for a proactive Account Manager who is passionate about delivering exceptional service
The Company:
- Has delivered bespoke sales software solutions to Clients across Europe for 15 years
- They have been supporting end-user experiences for the Utility and Telco industries across 40 countries
- International team that delivers outstanding customer experiences globally & they continue to experience
significant growth
Some duties & responsibilities include:
- Understand client needs and objectives, and ensuring consist excellent customer experience
- Manage and prioritize client requests, ensuring timely and accurate delivery of services
- Keep clients informed of the progress of their work & provide regular updates & reports
- Collaborate with various internal teams to ensure excellent execution of client projects
- Proactively identify and address any issues or concerns raised by clients
- Conduct regular client meetings and presentations to review progress and discuss future plans
- Support the senior management team in strategic planning and decision-making processes
- Provide support to the MD in setting up Client meetings
Experience & Skills required:
- 1-2 years experience in Account Management; Key Accounts - strong Client facing experience essential
- Excellent communication skills & should able to build rapport easily with clients
- Excellent ability to juggle multiple tasks while ensuring excellent attention to detail & impeccable customer
service
- High level of professionalism & able to handle confidential information with discretion
- Proficiency with Microsoft Office & CRM software
- Experience with HubSpot
- If you are fluent in German - This would be a distinct advantage
Does the above sound like you? If so, we look forward to receiving your application
