Guinness Storehouse Assistant

4 weeks ago

Dublin, Ireland Diageo Full time

Description

:

Guinness Storehouse Assistant, Visitor Experience Team

Closing Date: June 15, 2024

Permanent contracts, 12-Month Contracts, and 9-Month Contracts Available

Full time and part time roles available

Overview:

Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world’s leading tourist attraction welcoming millions of visitors every year. Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story. In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your unique contributions, as we unlock a brighter, more exciting future together. If this resonates with you, come join us at the Home of Guinness.

We are seeking experienced Storehouse Assistants to join our team. The ideal candidate will have a proven track record in delivering best in class customer service and demonstrating a strong passion for working in the hospitality industry. The purpose of the role is to act as a Guinness Ambassador, to be welcoming and engaging with Guinness Storehouse visitors and ensure they receive courteous, friendly, and professional assistance always. 

Responsibilities:

Customer Service Excellence:

Maintain a high standard of customer service throughout the experience. Ensure that all customers receive prompt and courteous service, and their needs are met efficiently. Handle customer complaints or issues promptly and effectively, striving for customer satisfaction.

Operations

Guinness Storehouse Assistants are accountable for Core Standards and the Guinness Storehouse Mystery Visitor Experience. Guinness Storehouse Assistants are responsible for the delivery of key Interact and Engage activities.  Guinness Storehouse Assistants will tutor visitors in the art of tasting and pouring Guinness; will deliver visitor orientation and other interactive showcase experiences as required. Assistants must be confident at presenting interactive experiences as required.  Guinness Storehouse Assistants will act as Guinness ambassadors during guided tours with media/ VIP’s/tour operators/ language schools/ Diageo representatives. Guinness Storehouse Assistants will be assigned to various teams - Quality, Engagement, EH&S, Team Trainer as the business requires and are expected to represent the business across these teams. Guinness Storehouse Assistants are responsible for ensuring quality standards and responsible service of alcohol guidelines are adhered to while serving Guinness, as well as back of house quality responsibilities. Guinness Storehouse Assistants must ensure all cash and credit transactions are carried out accurately.  Maintain a safe and clean environment, adhering to health and safety standards.

Qualifications:

Leaving Cert or equivalent Fluent English Speaker, 2nd language highly desirable - French, Spanish, Italian, German, or Chinese Must have experience in public speaking/entertaining/performing. Must have 1 years’ experience working with customers face to face in hospitality/ tourism/bars.

To be a success you will need to show the following:

Confident creative mindset with ability to innovate & implement brand perfect initiatives. Excellent people skills & quick to generate stakeholder contacts that can push our agenda efficiently. High professional standards. Self-motivated and able to motivate others. Has excellent operational experience in a customer facing environment. Demonstrates enthusiasm and energy in the delivery of excellent customer experiences.

Join our Visitor Experience team and lead a dedicated group of professionals in providing exceptional customer service, delivering world class premium experiences, maintaining excellent beer quality, and fostering a positive work environment. If you are passionate about delivering outstanding experiences and developing within the hospitality industry, we invite you to apply for this role.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities Generous holiday allowance Lunch allowance Product allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

If you have a genuine passion for our craft, our character and consumer experiences, then help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

Worker Type :

Fixed Term Contract (Fixed Term)

Primary Location:

Storehouse

Additional Locations :

Job Posting Start Date :

2024-06-06

  • Retail Customer Assistant

    3 weeks ago

    Dublin, Dublin City, Ireland Guinness Storehouse Full time

    Retail Customer Assistant.We are working with our partners the Guinness Storehouse in the search for professional and enthusiastic individuals to work at the Retail store at the Guinness Storehouse in Dublin.Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is Ireland's number one visitor attraction, having previously awarded the...

  • Guinness Storehouse Assistant

    3 weeks ago

    Dublin, Dublin City, Ireland Diageo Full time

    Guinness Storehouse Assistant page is loaded Guinness Storehouse Assistant Apply locations Dublin, Republic of Ireland time type Full time posted on Posted 3 Days Ago job requisition id JR Job Description : Guinness Storehouse Assistant, Visitor Experience Team Closing Date: June 15, 2024 Permanent contracts, 12-Month Contracts, and 9-Month Contracts...

  • Customer service representative

    3 weeks ago

    Dublin, Dublin City, Ireland Guinness Storehouse Full time

    The Guinness Storehouse (GSH) is Ireland's leading visitor attraction welcoming millions of visitors every year. Since opening in 2000, the GSH has continually evolved as an attraction with seven floors of immersive and sensorial visitor experience including our flagship retail store, bars, restaurants, the Guinness Archive and meeting/event spaces. We pride...

  • Guinness Storehouse Archive Assistant

    6 days ago

    Dublin, Ireland Diageo Full time

    Description : Archives Assistant Guinness Archive, Guinness Storehouse Fixed Term 12- Month Contract Closing Date: July 19, 2024 Ideal Start Date: August 19, 2024 About Us Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world’s leading tourist attraction welcoming millions of...

  • Guinness Storehouse Archive Assistant

    6 days ago

    Dublin, Dublin City, Ireland Diageo Full time

    Job Description :Archives Assistant*Guinness Archive, Guinness Storehouse *Fixed Term 12- Month ContractClosing Date: July 19, 2024Ideal Start Date: August 19, 2024*About Us *Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world's leading tourist attraction welcoming millions of visitors every year. Since our...

  • Guinness Storehouse Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland Diageo Full time

    Guinness Storehouse Supervisor page is loaded Guinness Storehouse Supervisor Apply locations Dublin, Republic of Ireland time type Full time posted on Posted Yesterday job requisition id JR Job Description : Guinness Experience Supervisor Dublin, Guinness Storehouse 9 Month Fixed Term Contract Closing Date – April 21, 2024 About Us Located in the...

  • Guinness Storehouse Team Leader

    3 weeks ago

    Dublin, Dublin City, Ireland Diageo Full time

    Guinness Storehouse Team Leader page is loaded Guinness Storehouse Team Leader Apply locations Dublin, Republic of Ireland time type Full time posted on Posted Yesterday job requisition id JR Job Description : Guinness Storehouse Team Leader Dublin, Guinness Storehouse Permanent - Full Time About Us The Guinness Storehouse (GSH) is Ireland's leading...

  • Guinness Storehouse Team Leader

    1 month ago

    Dublin, Ireland Diageo Full time

    Description : Guinness Storehouse Team Leader Dublin, Guinness Storehouse Permanent - Full Time About Us The Guinness Storehouse (GSH) is Ireland’s leading visitor attraction reaching millions of visitors every year. Since opening in 2000, the GSH has continually evolved as an attraction with seven floors of immersive and sensorial...

  • Vacancy for Digital Archivist at Guinness Archive

    3 weeks ago

    Dublin, Dublin City, Ireland Digital Preservation Coalition Full time

    Vacancy for Digital Archivist at Guinness Archive (Diageo)Vacancy for Digital Archivist at Guinness Archive (Diageo)5 December 2021DublinFull-Time About Us The Guinness Archive at Guinness Storehouse, Ireland's leadingvisitor attraction welcoming millions of visitors every year, plays an integral role in protecting and handling the history and heritage of...

  • Ecommerce Assistant

    4 weeks ago

    Dublin, Ireland Diageo Full time

    Description : Ecommerce Assistant Dublin, Guinness Storehouse Fixed Term Contract: 1 year Closing Date: June 14, 2024 About Us Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world’s leading tourist attraction welcoming millions of visitors every year. Since our launch in 2000, we've been...

  • Guinness Open Gate Brewery Team Leader

    1 month ago

    Dublin, Ireland Diageo Full time

    Description : Guinness Open Gate Brewery Team Leader Dublin, Ireland Guinness Open Gate Brewery Full-time, permanent About The Guinness Open Gate Brewery The Guinness Open Gate Brewery is the home of experimentation in beer at St. James’s Gate in Dublin City. It is an experimental brewery which dates back over 100 years, and our...

  • Guinness Open Gate Brewery Hospitality Manager

    4 weeks ago

    Dublin, Ireland Diageo Full time

    Description : Guinness Open Gate Brewery Hospitality Manager Dublin, Ireland Guinness Open Gate Brewery Full-time, permanent Closing Date: June 21, 2024 About The Guinness Open Gate Brewery The Guinness Open Gate Brewery is the innovative and experimental arm of one of the world’s most beloved breweries. The famous black gates...

  • Guinness Open Gate Brewery Hospitality Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Diageo Full time

    Guinness Open Gate Brewery Hospitality Manager page is loaded Guinness Open Gate Brewery Hospitality Manager Apply locations Dublin, Republic of Ireland time type Full time posted on Posted Today job requisition id JR Job Description : Guinness Open Gate Brewery Manager Dublin, Ireland Guinness Open Gate Brewery Full-time, permanent Closing Date:...

  • Guinness Open Gate Brewery Hospitality Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Diageo Full time

    Job Description :Guinness Open Gate Brewery Hospitality ManagerDublin, IrelandGuinness Open Gate BreweryFull-time, permanentClosing Date: June 21, 2024*About The Guinness Open Gate Brewery *The Guinness Open Gate Brewery is the innovative and experimental arm of one of the world's most beloved breweries. The famous black gates opened to the public in 2015,...

  • Guinness Open Gate Brewery Hospitality Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Diageo Full time

    Job Description :Guinness Open Gate Brewery Hospitality ManagerDublin, IrelandGuinness Open Gate BreweryFull-time, permanentClosing Date: June 21, 2024*About The Guinness Open Gate Brewery *The Guinness Open Gate Brewery is the innovative and experimental arm of one of the world's most beloved breweries. The famous black gates opened to the public in 2015,...

  • Customer Service Agent

    4 weeks ago

    Dublin, Ireland Diageo Full time

    Description : Customer Service Agent Guinness Storehouse, Dublin, Ireland 6 Month Fixed Term Contract Closing Date: May 29, 2024 About Us The Guinness Storehouse (GSH) is Ireland’s number one visitor attraction welcoming 1.7m visitors in 2019. Since opening in 2000, the GSH has continually evolved as an attraction with seven floors of...

  • Finance Analyst

    4 weeks ago

    Dublin, Ireland Diageo Full time

    Description : Financial Analyst, Irish Brand Homes Guinness Storehouse, Dublin, Republic of Ireland Full-time/Fixed Term Contract About Us Ever since Arthur Guinness took out a 9,000 year lease on a Dublin brewery, some 264 years ago, we have been a business that is defined by the character of the people who work here. Today the team at...

  • Full-Time Bartender Required For Pub and Blues

    3 weeks ago

    Dublin, Dublin City, Ireland Arthurs pub Full time

    We are Arthur's Blues & Jazz, and we are on the hunt for a full-time bartender to become a valuable part of our team. If you're keen on providing top-notch customer service and have a knack for working in a lively bar environment, you might just be the person we're looking for. Our cozy traditional Irish pub, nestled in Dublin 8, attracts a diverse crowd -...

  • Guinness Open Gate Brewery Team Leader

    3 weeks ago

    Dublin, Dublin City, Ireland Diageo España SA Full time

    The Guinness Open Gate Brewery is the home of experimentation in beer at St. James's Gate in Dublin City. It is an experimental brewery which dates back over 100 years, and our gates are open for discovery. Guinness Open Gate Brewery is a hidden secret just waiting to be discovered. Visitors are welcomed to our taproom and beer garden to sample experimental...

  • Kitchen Porter

    3 weeks ago

    Dublin, Dublin City, Ireland Aramark Full time

    Our MissionAt Aramark, our mission is to enrich and nourish lives. Every day, we deliver an impact wherever people work, learn, recover and play. And we need talented, energetic, passionate people to help us do it. YOUR ROLEAramark Food Services is currently recruiting for a Kitchen Porter to join our team in Guinness Store House, Market Street South, Dublin...