Guinness Storehouse Assistant

3 weeks ago

Dublin, Dublin City, Ireland Diageo Full time

Guinness Storehouse Assistant page is loaded

Guinness Storehouse Assistant Apply locations Dublin, Republic of Ireland time type Full time posted on Posted 3 Days Ago job requisition id JR

Job Description :

Guinness Storehouse Assistant, Visitor Experience Team

Closing Date: June 15, 2024

Permanent contracts, 12-Month Contracts, and 9-Month Contracts Available

Full time and part time roles available

Overview:

Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world's leading tourist attraction welcoming millions of visitors every year. Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story. In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your unique contributions, as we unlock a brighter, more exciting future together. If this resonates with you, come join us at the Home of Guinness.

We are seeking experienced Storehouse Assistants to join our team. The ideal candidate will have a proven track record in delivering best in class customer service and demonstrating a strong passion for working in the hospitality industry. The purpose of the role is to act as a Guinness Ambassador, to be welcoming and engaging with Guinness Storehouse visitors and ensure they receive courteous, friendly, and professional assistance always.

Responsibilities:

Customer Service Excellence:

  • Maintain a high standard of customer service throughout the experience.
  • Ensure that all customers receive prompt and courteous service, and their needs are met efficiently.
  • Handle customer complaints or issues promptly and effectively, striving for customer satisfaction.

Operations

  • Guinness Storehouse Assistants are accountable for Core Standards and the Guinness Storehouse Mystery Visitor Experience.
  • Guinness Storehouse Assistants are responsible for the delivery of key Interact and Engage activities.
  • Guinness Storehouse Assistants will tutor visitors in the art of tasting and pouring Guinness; will deliver visitor orientation and other interactive showcase experiences as required. Assistants must be confident at presenting interactive experiences as required.
  • Guinness Storehouse Assistants will act as Guinness ambassadors during guided tours with media/ VIP's/tour operators/ language schools/ Diageo representatives.
  • Guinness Storehouse Assistants will be assigned to various teams - Quality, Engagement, EH&S, Team Trainer as the business requires and are expected to represent the business across these teams.
  • Guinness Storehouse Assistants are responsible for ensuring quality standards and responsible service of alcohol guidelines are adhered to while serving Guinness, as well as back of house quality responsibilities.
  • Guinness Storehouse Assistants must ensure all cash and credit transactions are carried out accurately.
  • Maintain a safe and clean environment, adhering to health and safety standards.

Qualifications:

  • Leaving Cert or equivalent
  • Fluent English Speaker, 2nd language highly desirable - French, Spanish, Italian, German, or Chinese
  • Must have experience in public speaking/entertaining/performing.
  • Must have 1 years' experience working with customers face to face in hospitality/ tourism/bars.

To be a success you will need to show the following:

  • Confident creative mindset with ability to innovate & implement brand perfect initiatives.
  • Excellent people skills & quick to generate stakeholder contacts that can push our agenda efficiently.
  • High professional standards.
  • Self-motivated and able to motivate others.
  • Has excellent operational experience in a customer facing environment.
  • Demonstrates enthusiasm and energy in the delivery of excellent customer experiences.

Join our Visitor Experience team and lead a dedicated group of professionals in providing exceptional customer service, delivering world class premium experiences, maintaining excellent beer quality, and fostering a positive work environment. If you are passionate about delivering outstanding experiences and developing within the hospitality industry, we invite you to apply for this role.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

  • Contemporary work life balance policies and wellbeing activities
  • Generous holiday allowance
  • Lunch allowance
  • Product allowance

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

If you have a genuine passion for our craft, our character and consumer experiences, then help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

Worker Type :

Fixed Term Contract (Fixed Term)

Primary Location:

Storehouse

Additional Locations :

Job Posting Start Date :

About Us

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.

DRINKiQ

What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ

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