Moderation Model Labeling Quality Assurance Analyst, TikTok E-Commerce
2 months ago
About the team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Model Labeling Quality Assurance Analyst role to manage BPO partners to make high quality delivery for model labeling projects to assure model accuracy. Responsibilities- Manage model labelling requests from Algorithms, and Policy teams to finalize model training SOP. - Conduct regular/adhoc training and calibration to BPO partners on the data labelling SOP to assure BPO fully understands the SOP, and deliver high quality model labeling data to prepare for the successful development of model capability and implementation of model strategy. - Monitor BPO agent and QA's accuracy and utilization rate to keep achieving the target to assure high level accuracy and efficiency. - Identify and address the risk, present findings to stakeholders and make data-driven recommendations for process/product tools, and drive solutions implemented with BPO sites. - Output data report for specific markets to assure transparency among internal and external teams. - Responsible for guiding new joiners in order to achieve ramp-up targets;- Collaborate closely with the global resource management team to manage specific markets' BPO's performance by complying with compliance protocols, and company policies.Minimum Qualifications- Bachelor's Degree or equivalent education/experience, an advanced degree is preferred.- Proficiency in English, Spanish in both written and spoken, is required for this role.- Minimum 2 years working experience as Quality Assurance Analyst/Subject Matter Expert for Trust & Safety operation.- Strong time management, risk management, and written and verbal communication skills.- Analytical mindset with the ability to drive process improvements Preferred Qualifications- Strong ability to work collaboratively with cross-functional teams.- Adaptable, fast learner and highly motivated with experience in operations and project management.- Highly organized and detail-oriented with a proactive work-style.
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Dublin, Ireland TikTok Full timeE-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service...
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TikTok Shop
4 weeks ago
Dublin, Ireland TikTok Full timeAbout the team Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful...
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Dublin, Ireland TikTok Full timeAbout the team E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service...
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Dublin, Ireland TikTok Full timeAbout the team E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service...
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Dublin, Ireland TikTok Full timeAbout the team About us: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a...
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Search Operations
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Quality Analyst
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Dublin, Ireland TikTok Full timeAbout the team The Role: Service Resolution SME will focus on ensuring our partners can get the most out of the platform to maximise their revenue, reduce violations and maximise positive review. This role will act as the primary and proactive service interface between TikTok and its partner. How the Role contributes to our Mission: To create the most...
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Dublin, Ireland TikTok Full timeAbout the team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and...
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Quality Analyst
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Dublin, Ireland TikTok Full timeAbout the team With both Push and Reflow features, we aim to increase our Daily Active User (DAU) and grow TikTok's brand perception as a diverse content platform in different regions. While Personalized Push notifications target existing users, Reflow pages aim to attract new users onto our platform. Based on their interests, existing users will be served...
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Quality Analyst
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Dublin, Ireland TikTok Full timeAbout The Team With both Push and Reflow features, we aim to increase our Daily Active User (DAU) and grow TikTok's brand perception as a diverse content platform in different regions. While Personalized Push notifications target existing users, Reflow pages aim to attract new users onto our platform. Based on their interests, existing users will be served...
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Program Manager, Regulatory Compliance
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Dublin, Ireland TikTok Full timeAbout the team : Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.As our international organization expands rapidly and becomes more complex, so too does the regulatory and legal...
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Market Analyst, Safety
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Dublin, Ireland TikTok Full timeAbout the team Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. As a product manager in our Trust & Safety team, you will work with teams of engineers, data scientists, operations,...
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Wellbeing Delivery Lead, Trust
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Dublin, Ireland TikTok Full timeAbout the team : Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our Wellbeing Team is a multidisciplinary group of experts responsible for the development, implementation and...
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AI Data Service- Business Development Partner
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Policy Training Development Lead EMEA
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Dublin, Ireland TikTok Full timeAbout the team :Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Training & Performance organization develops and delivers policy training to promote a positive and safe...
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Program Manager, Youth Safety
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Dublin, Ireland TikTok Full timeAbout the team : Youth Safety is a core pillar of the T&S team, bringing together the expertise of Product Managers and Program Managers into one group. Our mission is to protect young people on TikTok - and throughout the wider ecosystem - by building protections and education that help keep young people safe on our platform and participating in...
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Quality Analyst
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Dublin, Ireland TikTok Full timeAbout the team Our QA team performs a critical function that supports our efforts to address objectionable or disturbing content. Content QA interacts with includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide;...
