On-Call Coordinator Evenings

3 weeks ago


Dublin, Ireland Connected Health IE Full time

About the Role


The role involves providing out of hours phone and desktop support to our clients, their families and our carers. This role is office based and you must be available to work evenings and weekends on a rolling roster as you will be part of a team of coordinators.  


Roles & Responsibilities:

  • Maintain all client activity on IT system
  • Prepare handover materials at the end of shift
  • To represent the Company in a professional manner always, on the telephone, face to face or in written communication
  • To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner
  • To be conversant with the Care Act 2014 ensuring the wellbeing of people in need of care and support services. (National Quality Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
  • To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
  • To maintain confidentiality always and carry out the Company's Confidentiality Policy
  • To report to the Client Care Manager and Director of Care any issues regarding the safeguarding of clients.
  • To ensure the continuous improvement of service delivery
  • To participate in companywide projects
  • To carry out any other tasks required by the company

The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.


Essential Criteria:

  • Experience of providing support to clients or service users via phone or IT
  • Teamwork Skills
  • Relationship management
  • Strong telephone skills
  • Excellent organisational and planning skills
  • Computer literate. Including MS Office
  • Administrative experience


Desirable Criteria:

  • Experience of working within a Call Centre or Shared Service Centre environment
  • Experience of the health or social care sector


#ROIOJ 



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