Retail Customer Service
3 months ago
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
-
Dublin, Ireland Celtic Careers Full timeRetailer & Customer Support Executive Core Functions As the Retailer & Customer Service Support Executive, your primary focus will be to support the Retailer Function with the following core tasks: Developing key account management processes. Managing membership services for Retailers. Collecting all necessary data from Retailers in accordance with the...
-
Customer Service
4 months ago
Dublin 2, Ireland Brown Thomas Full timeGET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experiences to life through our digital and physical...
-
Food Retail Manager
2 months ago
Dublin, Ireland Avoca Full timeAbout the RoleWe are hiring for Food Retail Managers across our larger stores in Dublin. The Food Retail Manager will be responsible for all Dry Goods, Avoca's Cafe, Restaurant, Food Counter, CBK Retail Product, Fruit & Veg, Butchers, Deli Counter "Hello & Go", Delivery and Take-Home food offering in their store. Supporting the General Manager, the Food...
-
Retail Regional Manager
3 days ago
Dublin, Ireland Lovisa Full timeLovisa is fast-fashion RetailLovisa is global, and its growth is infectiously energeticSee us at careers.lovisa.comOne year ago we opened our first store in Ireland in Henry Street. We now have 9 locations either open or opening soon - with plenty more coming after that.Locations: Dublin area (currently 6 stores, and growing)Do you love the retail hype, and...
-
Retail Associate
5 months ago
Dublin, Ireland TJX Europe Full timeJOB DESCRIPTION From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is...
-
Customer Service
6 months ago
Dublin, Ireland Hines Full timeOverview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and...
-
Retail Assistant
2 months ago
Dublin, Ireland Primark Full timeJob Description Dublin - O'Connell Street Successful applicants must be available to work fully flexible rosters Minimum hours range - hours per week Because you make the difference! Here at Primark, we love to do things our way. Because we help our customers keep up with high fashion at...
-
Retail Assistant
2 months ago
Dublin, Ireland Primark Full timeJob Description Location: Penneys, Mary Street , D NX. NOW HIRING: CHRISTMAS TEMPORARY RETAIL ASSISTANTS ROLE Must be fully flexible on all days of the week, Monday through to Sunday, 5 over 7 day weekly rota minimum - hours per week including evenings and weekend...
-
Retail Store Manager
5 months ago
Dublin, Ireland New Balance Full timeWho We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...
-
Senior Retail Stocking Associate
6 months ago
Dublin, Ireland Harbor Freight Tools Full time150844BR Senior Retail Stocking Associate 2437 US HIGHWAY 80 W DUBLIN GA Job Description A Senior Retail Stocking Associate (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do! This role is perfect for you if you...
-
Senior Retail Sales Associate
6 months ago
Dublin, Ireland Harbor Freight Tools Full time148053BR Senior Retail Sales Associate 2437 US HIGHWAY 80 W DUBLIN GA Job Description A Senior Retail Sales Associate (full-time) is a valued member of a high performing team who is empowered & equipped to do their job You will know why your work matters and be able to take pride in what you do! This role is perfect for you if you have the...
-
Customer Service Representative
6 months ago
Dublin, Ireland GLS Ireland Full timeGLS Ireland is a subsidiary of General Logistics Systems B.V. GLS realises reliable, high quality parcel services for over 220,000 customers in Europe, complemented by logistics and express services. Quality Leader in European Parcel Logistics is GLS' guiding principle, sustainability being one of the core values. Through wholly owned and partner companies,...
-
Assistant Manager
6 days ago
Dublin, Ireland Boots Retail Ireland Limited Full timeWorking with the Store Manager, you will inspire your team through a customer led approach and a focus on continuous improvement to deliver company strategy. Keeping an eye on costs and profitability through management reports while driving sales targets. Through training, understand and deliver an efficient operating platform to meet customer and patient...
-
Travel Retail
6 months ago
Dublin, Ireland Bobbi Brown Cosmetics Part timePosition Summary: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high performing team to create impact with in-store...
-
Customer Service Agent
8 months ago
Dublin, Ireland Calor Full timeWe are looking for a detail orientated and highly motivated candidate to deliver excellent customer service. You will be first point of contact for all Calor domestic and commercial customers throughout Ireland and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor.Main responsibilities: ...
-
Customer Service Agent
1 month ago
Dublin, Ireland Flogas Full timeAbout the Role:Flogas is seeking a highly motivated and customer-focused Customer Service Agent to join our team. In this dynamic and fast-paced role, you will be the main point of contact for our LPG customers, spanning Bulk, Cylinder, Domestic, and Commercial segments. You will handle incoming enquiries, provide administrative support to the sales team,...
-
Customer Service Associate
5 months ago
Dublin, Ireland Davy Group Full timeAbout us From day one, you’ll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland’s future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range...
-
Customer Service Associate
5 months ago
Dublin, Ireland Davy Full timeAbout us From day one, you’ll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland’s future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad...
-
Retail Assistant
3 months ago
Dublin, Ireland DCK Group Full timeRole Title - Retail Assistant - Clarehall - 4.5 hours per weekDue to the nature of the role, please ensure you have access to your own vehicle and have a full driving licence.Shift pattern - 1.5 Monday, 1.5 Wednesday, 1.5 Friday DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street...
-
Customer Service Host
1 month ago
Dublin, Ireland The Wright Group Full timeThe Wright Group have an opening in for a customer service host in our cafe in Nassau Street Daily role includes:Directing queues Looking after all customer needs Building customer relations Helping customers to tables Giving out complimentary treats Seeing if the customers would like refills or deserts etc Clearing some tables The successful...