Director of Operations, In-Home
2 weeks ago
Actavo
Director of Operations, In-HomeOperations Dublin Permanent PART 1 : Role Details Role Title Director of Operations, In-Home Department In-Home Ireland Reports To Head of In-Home Location Dublin 12 PART 2: Role Purpose The Irish In-Home Division has evolved as a global strategic operations partner to major clients across multiple sectors. We have extensive experience mobilising and delivering large scale projects and service contracts for the telecoms and utilities, industries. Our client base includes a multitude of household brand names, for whom we manage complex In-Home contracts, to the very highest standards.
The purpose of this role is to oversee day-to-day operations, managing staff and resources, setting goals and budgets, evaluating performance, driving growth and profitability, and ensuring the overall success of the organisation.
Benefits: Pension plan Employee assistance program Refer a friend scheme Cycle to work scheme Maternity pay Ample free on-site parking Employee discounts – on hotels, gyms, electronics and more Educational assistance Modern office with excellent facilities Career progression opportunities Long Service Awards Life assurance – 4 times your annual salary PART 3: Principal Responsibilities Responsibilities are broken down into three distinct areas: 1. Operations Management 2. Compliance / Governance 3. Project Management.
Operations Management Foster a culture of continuous improvement throughout all aspects of operations, where managers continuously plan, act, measure, review and make changes within their areas of control Lead a data-driven approach to key decisions Participate in Quarterly and Monthly Business Reviews with clients along with senior management in each Division Lead and support the development and management of constructive relationship with key clients Lead and embed a culture of ownership, initiative, and accountability throughout business operations Ensure a right first time culture, with a high emphasis on customer experience Ensure budgetary plans aligned to plan and achieved on a monthly basis Provide/optimize capacity plans to ensure client requirements are achieved Work with other senior staff on strategic planning, ensuring that staff are all aware of operational best practices and implementing new technologies. Compliance / Governance Establishes compliance standards and design improvements to internal control structure Continuously review operations to ensure that the correct processes are being followed in a consistent and repeatable manner Ensure that best practices are identified, shared, and operationalised across the In-Home portfolio On an ongoing basis, identify areas which require corrective action and ensure it is taken promptly Ensure that the required standards are being maintained in terms of operations, quality and safety Project Management Manage new business introductions, product deployments etc as formal projects, utilising project management skills to control project outcomes. Leverage internal expertise to create project tool kits to facilitate the creation of project plans, critical path task management and the assignment and optimisation of resources. PART 4: Person Specification Experience and Qualifications 5+ years experience as an Operations Director or similar role. Experience in the telecom sector would be an advantage but is not a requirement. Previous P&L responsibility Experience working with C-Level executives Successful track record delivering to contractual KPIs. Experience management suppliers (software, materials etc.) Skills & Competencies (evidence of)
Technical Computer literate Working knowledge of Microsoft tools Working knowledge of Work Management systems (an advantage) Interpersonal Excellent communication skill Team builder Ability to lead a large team Business Skills Presentation skills Negotiation skills Influencing skills Organisational Skills Project Management skills Compliance and governance skills Analytical skills Problem solver Personal Highly motivated self starter Demonstrable leadership skills and style Full clean driving license
ACT 1
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