Senior Associate Transfer Agency
Found in: beBee S IE - 4 weeks ago
The role holder will be responsible for the daily supervision of the Transfer Agency Juniors providing an efficient and responsive service to all clients/investors, whilst ensuring full compliance with internal controls and procedures. They will act as a point of escalation for juniors on technical and client queries.
Job Description
Principal Accountabilities
- Day-to-day supervision of the Transfer Agency daily, weekly, and monthly deliverables
- Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries.
- Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks.
- Actively manage day-to-day relationship with the clients, escalating issues to their Manager when required.
- Closely liaising with the AML team reviewing and monitoring anti-money laundering documentation in line with policies and procedures.
- Day-to-day performance management of the team, one-to-one meetings, and annual performance cycle ensuring development and review of staff against goals.
- Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
- Foster and act as a role model to build risk awareness within the team.
- Proactively seek greater productivities in the team through process improvements & automation where applicable.
- Participate in department-wide training efforts – draft and deliver training course and facilitate ‘on the job’ training.
Context of the role
- The Senior Associate will take on a review function – trade, cash, EOD, reporting checklists, and online e-checklists.
- The Senior Associate has full accountability for the reviews it completes on work done by the A1’s & A2’s.
Relationships
- Subordinates – Engage in one-to-one meetings with direct reports, coaching team members, point of escalation
- Superiors – provide direct support for managers and regular status updates to managers.
- External – Build client and investor relationship ensuring client deliverables are met.
HYBRID
Knowledge and Experience
- Third-level qualification and/or 2 years level experience in financial services industry
- Client Service experience preferred
- Experience in working to tight deadlines, with an ability to multi-task and to work calmly under pressure.
For further information, and to apply, please visit our website via the “Apply” button below.
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