Customer Service

1 month ago


County Galway, Ireland Cpl Full time

Customer Service Representative â Night Shift


Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager.


Working Hours: 5pm to 1am Monday to Friday, on-site (potential to be hybrid after 6 month probation)


RESPONSIBILITIES:


  • Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products
  • Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
  • Representing the company in a professional, courteous and efficient manner
  • Complete documentation to in-house standards and be compliant with all in house procedures.
  • Reporting to the Customer Service Team Leader


REQUIREMENTS:


  • Fluency in spoken and written English (minimum C1 level)
  • Minimum 1 yearsâ experience working in a Call Centre or Customer Service department desirable but not essential.
  • Strong communications skills
  • Excellent telephone and customer service skills


Hit APPLY today or send your CV to laura.byrne@cpl.ie


*please note you must be eligible to work in Ireland full time (EU/Stamp 4)



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