Technical sales support specialist
Found in: beBee S IE - 3 weeks ago
Technical sales support specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
We are seeking a dynamic individual to join our internal sales team. As part of this team, your responsibilities will include processing customer orders, resolving sales inquiries, and collaborating with sales engineers, feeder factories, and other ABB departments on product and project-related matters. Additionally, you will provide pre-sales support to our customer base, addressing both technical and commercial aspects related to drives and motors. Comprehensive training and ongoing support will be provided to ensure your success in this role.
Your responsibilities- Provide 1st line professional sales support to customers, partners and sales engineers
- Offer commercial / technical guidance regarding drives and motors related queries
- Manage projects/orders, following ABB’s procedures for order setup, equipment ordering/expediting, progress payments, project insurances, meetings, site setup, sub-contractor payments, variation orders, and invoicing
- Solve day-to-day supply logistics issues with a proactive approach
- Collaborate with colleagues to enhance customer experience
- Assist MO sales team preparing quotations and tenders, updating CRM records where required
- Maintain accuracy under pressure and ensure positive customer interactions
- Coordinate site commissioning, if required participate in Factory Acceptance Tests (FATs)
- Take full responsibility for communication and reporting to customers and other project stakeholders
- Handle manual invoices and credit notes in SAP, or Order management system updating records as needed
- Order management with customer, ABB factories and third-party suppliers
- Handle invoices, bookings, and payments within the Drive & Motors divisions
- Coordinate with service engineers on service jobs
- Conduct regular project meetings and generate accurate project reports
- Prepare comprehensive O&M (Operations & Maintenance) documentation packages for projects
- Ensure projects are executed within established timeframes and estimated costs
- Plan, organise, and oversee all aspects of selected projects, continuously strive to enhance customer satisfaction
- Basic or further engineering qualification preferably electrical or electronic, eg (ONC, HNC, HND or degree)
- Well-developed interpersonal skills written & verbal, a strong focus on managing customer relationships
- PC literate and working knowledge of O365 & salesforce CRM
- Previous experience of dealing with variety of end customers & working in fast-moving sales environment
- Strong team player with organization skills and strong attention to detail
- Excellent time management and ability to prioritize efficiently in peak workloads
- Ability to work from own initiative to meet deadlines
- Good communication and interpersonal skills with strong business acumen
- Technical knowledge of Electrical systems, Variable speed Drives, Motors, IOT/I4.0 beneficial
- Working knowledge of Word, Excel, PowerPoint and SAP, Salesforce CRM, OMS systems
- Project management skills
- Knowledge of marketplace
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website Work model: on site #LI-onsite
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