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Service Desk Advisor

3 months ago

Dublin, Ireland DXC Technology Full time

Job Description:

DXC Dublin have an opportunity for an IT CSD Support Associate. This role primarily answers hotline calls and responses to IT Incidents and Service Request Tasks from our end-user clients in EMEA and LATAM region.

We deliver the best in class employee workplace and collaboration experience, enriched by World Class support services and cloud solutions to boost SAP employeeâs productivity.

**This role is initially a hybrid role 3 days onsite which will increase to full time onsite office based.**

What you will be doing

  • Call handling for inbound IT support hotline
  • Fully qualify and process all incoming IT support tickets in adherence to the agreed service, quality, and client satisfaction levels
  • Apply solutions, workarounds, patches and fixes as defined in our Knowledge Base
  • Effective dispatch to the correct organization and resolver group
  • Ensure compliance with all security and data protection standards, policies and processes

IT skills and competencies required

  • 3rd Level Qualification â Cert, Diploma, Degree in IT related discipline ITIL process knowledge would be a benefit. Customer Focus 
  • Quality
  • Teamwork 
  • Problem Solving
  • Multitasking
  • Flexibility to change shift to best ensure coverage for Agents.
  • Availability for working  Public Holidays.

Our workplace offers simple ways of working and collaborating for SAP employees and customers. Employee productivity is augmented by world-class support and high satisfaction. We provide vital IES solutions, rock-solid operations 7x24.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.