Service Business Manager, Ireland

7 days ago

Dublin, Dublin City, Ireland AU00 Agilent Technologies Australia Pty Ltd Full time

Service Business Manager, Ireland

Service Business Manager, Ireland

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Agilent is seeking a dynamic and experienced Service Business Manager to lead and manage our team operations in Ireland. This role involves overseeing the specialized areas of subordinate teams, defining roles, responsibilities, and resource requirements to ensure alignment with our tactical business plan.

Key Responsibilities:

  • Lead and manage people and team operations.
  • Apply understanding of subordinate teams' specialized areas to define roles, responsibilities, and resource requirements.
  • Resolve technical and operational challenges within the department autonomously.
  • Resolve conflicting priorities and provide guidance to the team on complex challenges and assignments.
  • Manage resources to implement tactical business plans and programs/projects.
  • Develop operational plans and administer budgets, schedules, and performance standards to meet department and organizational goals and deliverables.
  • Lead and manage subordinate Individual Contributors (ICB or ICA/ICB) employees and/or Supervisors.
  • Collaborate internally and externally on matters related to organizational goals or processes.
  • Lead projects or initiatives that have impacts within or beyond your team.

With an understanding of the Life Science and Chemical Analysis business and customer service environment, your most important role is leading and motivating a team of field-based customer service engineers by providing leadership, planning, and management to meet customer needs and Agilent business objectives.

  • Work with different departments to reach tactical and strategic goals, constantly striving to maintain the balance between customer satisfaction, growth, and financial management.
  • Manage employees responsible for the design/implementation of support engineering programs/processes.
  • Develop and implement solutions to department issues.
Qualifications
  • Bachelor's or Master's Degree or equivalent.
  • Minimum of 1-2 years of experience in formally or informally leading people, projects, and/or programs.
  • Strong leadership capability and a proven track record in business acumen, able to work as an individual whilst being a real team player and contributor.

Why Join Agilent?At Agilent, we value innovation, collaboration, and a commitment to excellence. Join us to be part of a team that is dedicated to making a difference in the world through cutting-edge technology and services.

How to Apply:If you are passionate about leading teams and driving operational excellence, we would love to hear from you. Apply now to join our team and contribute to our mission of advancing quality of life through science and technology.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

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