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Reception Manager

4 weeks ago

Municipal District of Carlow, Ireland Talbot Hotel Carlow Full time

Talbot Hotel Carlow, part of the Talbot Collection, is currently recruiting for an experienced Reception Manager to join our team. We are looking for an enthusiastic person with a passion for customer service.

The Talbot Collection is one of the Best Places to Work in Hospitality 2024 as awarded by the Great Place to Work. Come experience it for yourself and join our team.

The Reception Manager will report to the General Manager. The successful candidate must be available to work five days out of seven, including varying shifts and weekends.

Main Duties:

  • Ensure the day-to-day operations are carried out in line with department and Hotel standards;
  • Manage the front desk in all day-to-day operations, including check in/out, cash handling, reservations, and guest queries;
  • Ensure the correct handling and charging of all daily business accounts and that all reception staff are aware of correct procedures;
  • Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience;
  • Ensure that the reception team is competently trained and that standards and performance are monitored;
  • Maintain total product knowledge of the hotel and its facilities, as well as a complete knowledge of Talbot Collection's product offering;
  • Work closely with all departmental managers to ensure a pleasant experience for our guests;
  • Ensure that any complaints are dealt with promptly and effectively;
  • Ensure payments are balanced and accurate;
  • Collaborate with the Revenue Manager to maximize sales, room occupancy, and room rates.

The candidate must have:

  • 2-3 years previous reception management experience, ideally in a 4/5 star hotel;
  • Be friendly, welcoming, and passionate about customer service;
  • Have previous work knowledge and experience with Hot Soft;
  • Have excellent attention to detail;
  • Have a proactive approach to selling.

What do we offer?

  • Complimentary Leisure Club Membership;
  • Discounted Accommodation Rates;
  • Life Insurance;
  • Employee Counselling Line;
  • Bike to Work Scheme;
  • Pension Scheme.

Talbot Hotel Carlow is an equal opportunities employer.

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