IT Application Support Engineer – German Language

4 weeks ago

Letterkenny, Ireland Tata Consultancy Services Full time

Role: IT Application Support Engineer – German Language / MedTech

Job Type: Permanent

Location: Hybrid

Ready to utilise your skills in a medical technology environment, supporting hospital systems across the EU?

Are you looking for an exciting opportunity to contribute towards project/service delivery, grow professionally and work alongside a magnificent team?

Join us as an IT Support Engineer – German Language / MedTech

The Role

As an IT Application Support Engineer with German language skills (B2 or above), you will join our EMEA Customer Care division. The team works in a high-profile, mission-critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.

In this role, you will work with a team built on collaboration, communication, focus & motivation to deliver excellent service & support. Our team is responsible for troubleshooting incidents ranging from P1-P5, both proactive and reactive in nature.

Languages-required:

German (B2 or greater) & English

Key Responsibilities:

  • Troubleshoot and resolve Incidents & Service Requests.
  • Manage incident queues & incident intake channels.
  • Take ownership of incidents & communication with customers as required.
  • Respond in a timely fashion to reactive or proactive incidents.
  • Record and document incident tickets.
  • Monitor omnichannel intake.
  • Detail accurate information in case documentation.
  • Coordinate internally with other support groups in a timely fashion.

Your Profile

Key Skills/Knowledge/Experience:

  • German language skills (B2 or above).
  • Strong understanding of Windows Servers 2008, 2012, 2016.
  • Ability to understand application workflows.
  • Ability to troubleshoot infrastructure-related issues.
  • Basic Linux Service Administration.
  • Basic MySQL/MS SQL skills.
  • Time management skills.
  • Customer Service experience.
  • Proven strong written and verbal communication skills.
  • Self-motivated and willingness to learn.
  • Proficiency in understanding, analysing, and defining corrective actions from data provided in logs, traces, and heap dumps.

Good to have:

  • Degree or Certificate in I.T. or related discipline is preferred.
  • ITIL certifications.
  • Experience in Support Services.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

If you are an applicant who needs any adjustments to the application process (including completing the application form) or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or liaise with recruiter rebecca.mcclelland@tcs.com to request an adjustment.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

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