Technical Account Management Intern

6 days ago

Dublin, Dublin City, Ireland Okta, Inc. Full time

Get to know Okta

 Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team We're building a world where Identity belongs to you.

Location:  We're seeking a dynamic and motivated individual to join our team in one of our key office locations: Dublin,Ireland . Our interns will be hybrid - sometimes you'll work from home; sometimes you'll work from the office. Managers and their organization will determine the frequency you'll need to go into the office to meet priorities.

About the team:  Okta's Technical Account Management Team empowers Okta's customers to deliver secure, scalable, and transformative identity solutions by acting as a trusted identity coach. The team drives lasting success through elevated technical maturity.

About the role:  The Okta Technical Account Management (TAM) Intern will be involved in stages of the customer's journey related to the implementation and adoption of Okta. As an intern, you will get hands-on experience in understanding how a Technical Account Manager partners with customers to ensure they achieve their identity goals with Okta. The internship will prepare the candidate to be an individual collaborator in a customer-facing role. 

You will have the opportunity to gain experience in the following areas: 

Business:

Customer's journey from prospect (not yet customer) to advocate (loyal customer) 

Customer Success concepts such as recurring revenue, license activation & adoption, and subscription management

Technical: 

Understand Cybersecurity, Zero Trust, and Least Privilege concepts 

Opportunity to learn Okta technology and become Okta Professional and Administrator Certified 

Functional: 

Proficiency in both business communication (including written and verbal) and communicating technical concepts in a consumable, clear, and concise manner

Develop presentation skills to external customers and executives 

Collaborate with cross-functional teams in Okta and orchestrate the action to drive implementation, adoption, and best practices 

Job Duties and Responsibilities:

Learn to communicate the alignment of Okta's products and solutions with customer Identity goals through demonstrations, presentations, and storytelling.

Observe Technical Account Managers to build knowledge of customer identity goals and use case scenarios, implementation plans and challenges, and IAM best practices to support customer outcomes.

Support and participate in playbook initiatives and process development. 

Required Skills :

Currently pursuing a Bachelor's degree (graduating in May 2026) in, or has completed coursework in, a Technical field (Computer Science, Math, Statistics, Informatics, Data Science, or related field).

A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.

Ability to intern for 12 weeks. 

Excellent verbal and written communication skills.

Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data.

Analytical and problem-solving minded, detail and results-oriented, and a quick learner.

Willingness to present in front of others and give presentations.

Passionate for a career in SaaS / Cloud technology that requires technical acumen.

Okta's Intern Program

As an intern, you'll do real work that matters. While you're on board, you'll work on meaningful projects and have an opportunity to see what working at Okta is all about. You'll also have the support of your mentor and manager to help you develop new skills. 

Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you'll do that through participating in events like our Executive Speaker Series and Brown Bags. And of course, we want you to have fun, too.

What you can look forward to as a Full-Time Okta employee

Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today .

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