Sales Support Specialist

1 week ago

Ballina, Mayo County, Ireland Charles River Full time

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Do you have a passion for sales coupled with a desire to work in the scientific industry, applying a strong technical expertise in supporting clients? 

Charles River Biologics is looking for a Sales Support Specialist to join on a permanent basis. This position is fully remote and we are looking to consider applicants across Western Europe. This is a fantastic opportunity for someone who is looking to transition into a scientific sales role. 

The Sales Support Specialist will be responsible for achieving quarterly and annual sales targets of Biologics Testing and other Manufacturing services in a given territory. The role involves engaging with prospects and existing customers while guiding customers to Biologics services that best meet their needs.

Responsibilities:

• Meet or exceed overall targets and business objectives.

• Work closely with the business development team, management and different stakeholders (operations, client services, marketing, legal, project management, etc) to increase market share in a given territory.

• Get proactive, with support from management, in applying account-specific sales strategies to sell portfolio services.

• Develop and qualify account leads through prospecting and frequent customer interactions. 

• Gather data on potential customers in their designated geographic region.

• Build relationships with customers to influence the acceptance and use of services, in coordination with the business development team. 

• Handle initial inquiries and qualify all prospective opportunities. 

• Work with management to prepare and implement a comprehensive territory management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor accounts.

• Gather data on market trends and competition, including new services and prices.

• On a daily basis, use CRM (Salesforce) to reflect all client interactions, to keep the pipeline of opportunity up to date and to upload all information related to the sales process.

• Complete all required sales documentation in a timely manner.

• Participate in sales meetings and trade shows, as required.

• Share customer problems/concerns with all appropriate departments for quality resolution.

• Perform all other related duties as assigned.

• Liaise, when necessary, with other departments and divisions to satisfy customer requests and development. 

Requirements:


• Master's degree or equivalent in life sciences. PhD is a plus.

• Minimum 5 years' experience in life sciences: combined technical and sales experience. Previous experience in client liaison, project management and/or analytical development acquired in the biotech/biopharma industry will be preferred. 

• Strong ability to identify and qualify customer needs. Ability to identify and tackle obstacles to the sales process.

• Excellent leadership and communication skills with a demonstrated ability to negotiate and influence at the highest organizational levels.

• Social adaptability, cultural fluency, respect for other customs and practices

• Other: excellent communication and presentation skills. Willingness to learn and join a dynamic working environment.

• Proficient in the use of office/sales computer applications/software

• Certification/Licensure: valid driver's license required.

• Ability to travel (domestic and abroad) sporadically, when required. 

• Fluency in English is a must, another European language is a plus.

About Biologics Testing Solutions
With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

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