Billing Coordinator

2 weeks ago

Dublin, Dublin City, Ireland Search Talent Full time

Our client are an rapidly growing Irish owned utilities provider who now need to create a dynamic billing function to the business.

The first of these roles are a number of requirements for billing support professionals.

Role Overview:

The role requires an operational mindset with a customer focus that will assist the Billing Support Manager of a new business department in supporting the extraordinary growth the company is achieving.

This role has broad responsibilities, assisting with effective, accurate, and efficient billing support across the business units.

The Billing Support Coordinator is critical in assisting and resolving billing-related inquiries and issues for customers. This is a second-tier role responsible for delivering exceptional customer service and ensuring accurate and timely resolution of billing concern

s. This position requires strong communication skills, attention to detail, and a customer-centric approach. Previous experience in a billing/invoice environment with exposure to database systems/CRM/Excel is required.

Key Responsibilities:

  • Assistance: Provide prompt and courteous assistance to customers regarding billing inquiries and account-related issues.
  • Resolution: Investigate and resolve billing discrepancies, payment disputes, and account-related concerns in a timely manner, ensuring customer satisfaction and adherence to service level agreements (SLAs).
  • Inquiries: Address customer questions and concerns regarding billing statements, usage charges, billing cycles, and other billing-related matters with clarity and accuracy.
  • Management: Update customer account information, billing preferences, and contact details accurately in the billing system, ensuring data integrity and compliance with privacy regulations.
  • Support: Provide basic technical assistance and troubleshooting support for billing system access, login issues, and navigation, escalating complex technical issues to appropriate teams as needed.
  • Maintain detailed records of customer interactions, inquiries, and issue resolutions in the customer relationship management (CRM) system or billing database, ensuring accurate and up-to-date documentation.
  • Handling: Identify and escalate complex billing issues or customer complaints to the Billing Operations team or management for further investigation and resolution, following established escalation procedures.
  • Education: Educate customers on billing policies, procedures, and available resources, empowering them to better understand their bills, usage patterns, and available payment options.
  • Improvement: Participate in ongoing training and development programs to enhance product knowledge, improve service delivery, and stay updated on industry trends and best practices in billing support services.

Qualifications:

  • 3 years or more of experience in invoice/billing operations, preferably in the utility sector.
  • communication skills, both verbal and written, with the ability to convey complex information clearly and effectively to diverse audiences.
  • interpersonal skills and a customer-centric approach, with a passion for delivering exceptional customer service.
  • to work efficiently in a fast-paced environment, prioritize tasks, and handle multiple inquiries simultaneously while maintaining attention to detail.
  • and analytical skills.
  • in using billing systems, customer relationship management (CRM) software, and other relevant computer applications.

This is a really great company to work for so do not delay in sending your CV.


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