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Service Operations Manager
4 months ago
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Atlas Copco Ireland's CTS division has a well-established business, providing state-of-the-art service to customers across the Republic of Ireland. As we continue to grow, we're seeking a new Service Operations Manager to lead our region.
As the Service Operations Manager, you'll play a pivotal role in maintaining our market-leading position. You'll drive operational efficiency, enhance customer satisfaction, and foster a safe working culture. Your leadership skills will empower our engineering team to excel.
The role:
- Efficiently communicate with the regional service managers and planner the strategy of the CTS division
- Maintain high service standards through effective communication
- Provide engineering expertise and guidance to colleagues and customers
- Manager operational targets collaboratively
- Safety first: Proactively ensure a safe working environment
- Continously improve service processes to exceed customer expectations
- Seek opportunities to optimize operations and extend our market presence
- Engage and develop the team to achieve objectives
- Regularly review and support our Regional Service Managers, Planners and Field Service Engineers.
To succeed, you will need:
- Strong engineering background and technical expertise
- Knowledge of compressor technology or similar industrial equipment
- Familiarity with the compressed air industry
- Prioritising customer satisfaction and commercial success
- Excellent interpersonal and communication skills
- Proficient with computer systems and adaptable to new tools
- Maintain high standards of work and business analysis
In return, we offer you:
- A fresh, contemporary working environment at our Dublin office, which follows the 'activity-based working' model with hybrid working included
- Training from day one, with at least 40 hours of training offered per year. Including the opportunit to train at our airpower site in Belgium
- An excellent benefits package - including a desirable pension scheme, paid holiday leave, company vehicle, health insurance & life assurance.
- A satisfying career – We are passionate about the development & progression of our employees.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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