![Nova Leah](https://media.trabajo.org/img/noimg.jpg)
Customer Care Manager
2 weeks ago
Job Description:
Nova Leah is seeking a highly motivated and experienced Customer Care Manager to join our team on a full-time basis for remote work. As a mid-to-senior level position, the Customer Care Manager will be responsible for overseeing and managing all aspects of customer care and support for our company.
Responsibilities:
- Build and maintain strong relationships with customers to ensure their needs are met and issues are resolved in a timely manner
- Develop and implement strategies to improve customer satisfaction and retention
- Train and mentor customer care team members to provide exceptional service
- Monitor customer feedback and implement improvements to enhance the overall customer experience
- Collaborate with other departments to address customer concerns and provide solutions
- Analyze data and metrics to identify trends and make recommendations for improvement
- Ensure all customer care policies and procedures are followed consistently
- Handle escalated customer issues and complaints with professionalism and empathy
- Stay up-to-date on industry trends and best practices in customer care
Requirements:
- Minimum of 8 years of experience in customer care or a related field
- Reliable and independent with the ability to work effectively in a remote environment
- Exceptional teamwork and critical thinking skills
- Excellent communication and interpersonal abilities
- Proven track record of successfully managing customer care teams and processes
- Strong problem-solving skills and the ability to think creatively
- Bachelor's degree in business administration or a related field (preferred)
- Experience with CRM software and customer care tools
Benefits:
- Disability insurance
- Company transportation
- Remote work flexibility
Working Environment:
At Nova Leah, we empower our employees to take ownership and make impactful decisions. We believe in fostering a supportive and collaborative work environment where each team member's contributions are valued and respected.
Deadline to Apply:
June 20, 2024
Equal Opportunity Statement:
Nova Leah is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Care Manager - Remote Work posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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