Customer Care Manager

2 weeks ago


Dublin, Dublin City, Ireland Zutec Full time

Job Description:

We are seeking a highly motivated and energetic Customer Care Manager to join our team at Zutec in Cork, Ireland. As a mid-to-senior level professional with at least 6 years of experience in customer service or related field, you will be responsible for managing a team of customer care representatives and ensuring the delivery of exceptional service to our clients.

Responsibilities:
1. Oversee and manage the day-to-day operations of the customer care department.
2. Develop and implement strategies to improve customer satisfaction and retention.
3. Train and coach customer care representatives to enhance their performance.
4. Handle escalated customer issues and provide timely resolutions.
5. Analyze customer feedback and data to identify areas for improvement.
6. Collaborate with other departments to ensure seamless customer experience.
7. Monitor key performance indicators and prepare reports for management.
8. Stay updated on industry trends and best practices in customer service.

Requirements:
1. Bachelor's degree in business administration or related field.
2. Proven experience in a customer service management role.
3. Strong leadership and communication skills.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Excellent problem-solving and decision-making abilities.
6. Proficiency in CRM software and Microsoft Office suite.
7. Energetic and motivated personality traits.
8. Cooperates well in a team-oriented environment.

Benefits:
- Remote work flexibility
- Paid sick leave
- Visa sponsorship

Working Environment:
At Zutec, we encourage calculated risk-taking to drive innovation and progress. Our team thrives in a dynamic and supportive work environment where creativity and collaboration are key to success.

Equal Opportunity Statement:
Zutec is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: June 11, 2024.

If you have the necessary experience and skills to excel in this role, we encourage you to apply and join our team at Zutec in Cork, Ireland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.



Original job Customer Care Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

#J-18808-Ljbffr
  • Customer Care Manager

    2 weeks ago


    Dublin, Dublin City, Ireland Nova Leah Full time

    Job Description:Nova Leah is seeking a highly motivated and experienced Customer Care Manager to join our team on a full-time basis for remote work. As a mid-to-senior level position, the Customer Care Manager will be responsible for overseeing and managing all aspects of customer care and support for our company.Responsibilities:- Build and maintain strong...

  • Customer Care Manager

    2 weeks ago


    Dublin, Dublin City, Ireland Clear Ventures Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Customer Care Manager, you will actively manage a team of agents supporting our international customers (Ireland, UK, Canada). You are responsible for the...

  • Customer Care

    2 weeks ago


    Dublin, Dublin City, Ireland ICDS (UK) Ltd Full time

    Customer Care & Sales Executive (New Homes)Blanchardstown, West Dublin€45-50kRequired for leading private developer who are undertaking several residential projects across North Dublin, Louth & Kildare.Role will be predominantly office based, but some travel will be required.Own vehicle required.Ideal candidate will have a strong aftersales focus, and have...

  • Customer Care

    2 weeks ago


    Dublin, Dublin City, Ireland McDonald's Full time

    Overview McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to...


  • Dublin, Dublin City, Ireland Daffodil Care Group Full time

    Daffodil Care Services are currently recruiting for a Deputy Social Care Manager to join their North Dublin based mainstream residential service. Who we are:Daffodil Care Services is one of Irelands leading social care service providers. We provide a range of services to meet the needs of young people and their families, these include; community outreach,...


  • Dublin, Dublin City, Ireland Marqette Full time

    We have an exciting new opportunity for a Customer Care Ambassador in our food-hall in Marqette Dublin AirportGet to know us:Duties will include: Greeting all customers and welcoming them in a professional and courteous manner Assist the management team in the execution of group events/bookings. Communicate with various teams to ensure customer satisfaction...


  • Dublin, Dublin City, Ireland Kerry Group Full time

    Job Description:We are seeking a confident and motivated Customer Care Specialist to join our team at Kerry Group in Waterford, Munster, Ireland. As an entry-level position, we are looking for candidates with at least 1 year of experience in customer service or a related field. Responsibilities:- Responding to customer inquiries and resolving issues in a...


  • Dublin, Dublin City, Ireland Property Button Full time

    Job Description:Property Button is seeking a Customer Care Specialist to join our dynamic team in Waterford, Munster. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients and customers. The ideal candidate will be resourceful, passionate, creative, and possess strong decision-making...


  • Dublin, Dublin City, Ireland The Wright Group Full time

    We have a fantastic opportunity available for a Customer Care Ambassador at our food-hall in Marqette Dublin Airport.Learn more about us:Responsibilities:Greeting customers warmly and professionallySupporting the management team with group events and bookingsCollaborating with different teams to ensure customer satisfactionProviding excellent Customer...

  • Customer Care Agent

    1 month ago


    Dublin, Dublin City, Ireland Cpl Full time

    Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.The Job: As an Inbound Customer Care Agent in you will act as the first point of contact for our...

  • Customer Care Agent

    2 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.The Job: As an Inbound Customer Care Agent in you will act as the first point of contact for our...

  • Customer Care Agent

    4 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.The Job: As an Inbound Customer Care Agent in you will act as the first point of contact for our...

  • Customer Care Agent

    4 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for youOur client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...

  • Customer Care Agent

    1 month ago


    Dublin, Dublin City, Ireland Cpl Full time

    Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for youOur client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...


  • Dublin, Dublin City, Ireland TOMRA Full time

    Job Description Support with installation planning Answer calls from customer locations Provide hotline technical support to customers and colleagues in the field Address and resolve customer queries Dispatch and interact with technicians, colleagues and partners visiting sites Coordinate onsite maintenance and repairs Investigate customer complaints ...


  • Dublin, Dublin City, Ireland Toast Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.We remain committed to the success of the restaurant community and our customers. Our Customer Care team in Dublin is growingBready* to make a change?As a Customer Care Specialist, you will...


  • Dublin, Dublin City, Ireland Toast Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.We remain committed to the success of the restaurant community and our customers. Our Customer Care team in Dublin is growingBready* to make a change?As a Customer Care Specialist, you will...


  • Dublin, Dublin City, Ireland Cpl Full time

    The CRU is now seeking a Senior Analyst to join the CRU's Customer Care Team. The Customer Care Team is part of the Consumer Policy and Protection Division. The team plays a central role in ensuring energy and water customers know their rights, both now and as the sectors evolve. The team directly helps customers, through investigating individual complaints...


  • Dublin, Dublin City, Ireland Cpl Full time

    The CRU is now seeking a Senior Analyst to join the CRU's Customer Care Team. The Customer Care Team is part of the Consumer Policy and Protection Division. The team plays a central role in ensuring energy and water customers know their rights, both now and as the sectors evolve. The team directly helps customers, through investigating individual complaints...


  • Dublin, Dublin City, Ireland Cpl Full time

    The CRU is now seeking a Senior Analyst to join the CRU's Customer Care Team. The Customer Care Team is part of the Consumer Policy and Protection Division. The team plays a central role in ensuring energy and water customers know their rights, both now and as the sectors evolve. The team directly helps customers, through investigating individual complaints...