Signature Success Onboarding Specialist, French Speaking

3 weeks ago

Dublin, Dublin City, Ireland 441-SFDC Ireland (USD) Full time
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Signature Success Onboarding Specialist, French Speaking page is loaded Signature Success Onboarding Specialist, French Speaking Apply remote type Office - Flexible locations Ireland - Dublin time type Full time posted on Posted 2 Days Ago job requisition id JR252831

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Job Category

Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Role Description

As a senior success Guide for Signature Success, you will be responsible for onboarding and educating Salesforce customers about our highest-level Success plan and working closely with our Sales, Success, and Delivery teams to define focus areas for the Signature Success plan clearly and how they align with Customer needs. Strong organizational skills are desired for the internal knowledge transfer of critical information from the sales and success teams.

Using the information gathered, you will tailor each onboarding experience to align with immediate customer impact areas and identify future focus areas. Attention to detail, strong communication skills, and a customer-centric orientation are required.

Holistic Review

  • The senior success Guide leads internal alignment and subsequently a kick-off and deep dive workshops for new Signature Success customers
  • You will act as a subject matter expert for the Signature Success plan. Your main objectives will be to welcome the customer to Signature Success and educate them about what they're entitled to, the resources they'll be working with and what to expect
  • Likewise, you are working to understand the customer objectives, and goals and where Signature Success can make the most impact. Your critical thinking is essential to understand how customers can realize value from the Signature Success Plan and ensure this information is received by the Signature Success team to help them get going quickly with the new customer
  • This role works with multiple customers at once - on a given day you may have several internal and customer presentations, as well as follow-up, scheduling and administrative tasks - the ability to prioritize and multi-task is essential
  • Flexibility and the ability to think on your feet is key - you will wear several "hats," including Relationship Manager, Teacher and Coordinator.

Preferred Skills/Experience

  • Strong organizational and analytical skills
  • Ability to identify and resolve exceptions and to analyze data
  • Excellent organizational skills
  • Solution and results-driven with the ability to problem-solve
  • Excellent time management with a strong sense of urgency
  • Passion for customer success with excellent written and verbal communication skills
  • Standout colleague with the ability to multi-task with extreme attention to detail
  • Able to work independently, determined, highly motivated
  • Experience working with Salesforce and/ or Tableau, relevant certifications are a plus

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

About Us

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

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