IT Support Specialist

3 weeks ago

Dublin, Dublin City, Ireland Staycity Group Full time

Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.

Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Staycity Group, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.

We are looking to recruit an IT Support Specialist with a knack for managing and implementing IT projects. Our team thrives in a fast-paced, innovative environment, and we're expanding rapidly across Europe's major cities.

In this pivotal role, you'll not only offer technical support but also lead key IT projects, particularly in our Microsoft-based environment. Your expertise in Azure, Microsoft 365, and Intune will be vital in driving our IT infrastructure forward. Knowledge of Fortigate firewalls and Unify switching is highly desirable. Additionally, you'll play a crucial role in mentoring junior IT agents as the team develops, fostering a culture of continuous learning and growth.

Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too:

  • Paid Maternity, Surrogacy, Adoptive & Paternity leave
  • Generous holiday allowance
  • Matched pension contributions.
  • Annual Bonus, based on your contribution and impact
  • Discounted rates for overnight stays for you, and your family and friends
  • Refer and earn scheme if you successfully refer a friend to work with us
  • TaxSaver commuter scheme (only applicable in Ireland)
  • Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
  • Education Support to help you foster new skills, build confidence and flourish
  • Volunteer days: 2 paid volunteer days per year to support causes in your local community
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
  • Long service rewards

What you can do for us

  • Lead and manage IT projects, ensuring they align with organizational goals and are delivered efficiently.
  • Provide support to all levels of the business for a wide range of IT issues, especially within Microsoft environments (Azure, Microsoft 365, Intune).
  • As we grow as a support team mentor junior IT agents, guiding them in their professional development and technical skills.
  • Collaborate with various departments to understand their IT needs and deliver effective solutions.
  • Maintain and configure network security devices, including Fortigate firewalls, and manage Unify switching setups.
  • Ensure the security, efficiency, and reliability of IT systems and projects.
  • Stay updated with the latest IT trends and technologies, recommending improvements to our IT strategies.

Required Skills and Experience

  • Extensive experience in IT support, with a focus on Microsoft Azure, Microsoft 365, and Intune is essential.
  • Proven track record in IT support and project management, with a focus on Microsoft technologies.
  • Strong leadership skills and experience in mentoring junior team members.
  • Excellent problem-solving skills, with a detail-oriented and proactive approach.
  • Ability to manage multiple projects in a dynamic, fast-paced environment.
  • Strong communication and collaboration skills, comfortable working with diverse teams.
  • Knowledge of Fortigate firewalls and Unify switching is highly desirable.
  • Experience in planning, implementing, and managing IT projects.
  • Strong understanding of network infrastructure and security best practices.
  • Ability to lead and mentor a team, fostering skill development and growth.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Staycity Group journey today Take the leap and click "apply" now


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