Customer Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland Hilton Full time

Job Description:

We are seeking a dedicated and hardworking Customer Support Specialist to join our team at Hilton in Limerick, Munster, IE. As an Associate Level professional with at least 4 years of experience in customer service, you will be responsible for providing exceptional support to our valued customers.

Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Resolve customer issues and complaints effectively, ensuring customer satisfaction
- Process customer orders and reservations accurately
- Collaborate with other departments to ensure seamless customer experience
- Provide product and service information to customers
- Maintain a positive and empathetic attitude towards customers
- Utilize persuasion skills to upsell products or services when appropriate
- Use emotional intelligence to understand the needs and concerns of customers
- Document customer interactions and feedback for continuous improvement
- Meet or exceed monthly customer satisfaction goals

Requirements:
- Minimum of 4 years of experience in customer support or a related field
- Excellent communication skills, both written and verbal
- Strong interpersonal skills and ability to build rapport with customers
- Ability to work independently and as part of a team
- Problem-solving skills and ability to think on your feet
- Detail-oriented and organized
- Ability to handle stressful situations with professionalism and calm demeanor
- Proficiency in Microsoft Office and CRM software

Personality Traits: hardworking, dedicated
Soft Skills: persuasion, emotional intelligence

Benefits:
- Travel and spending expenses covered
- Free accommodations at Hilton properties
- Dental insurance
- Opportunities for career growth and advancement

Working Environment:
At Hilton, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and inclusive work environment where all employees can thrive and succeed.

Equal Opportunity Statement:
Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants of all backgrounds and strive to create a workplace that is welcoming and inclusive for all.

Deadline to apply:

Join Hilton and be part of a team that is dedicated to providing exceptional customer service and creating memorable experiences for our guests. Apply now and take the next step in your career

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.



Original job Customer Support Specialist posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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