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Technical Success Manager

4 months ago

Dublin, Dublin City, Ireland New Relic, Inc. Full time
Technical Success Manager

Your Opportunity:
  • Guiding Customers to Initial Committed Consumption: Assist customers during onboarding, monitor adoption, and address hurdles.
  • Owning User Success through Training and Enablement: Lead training sessions and create resources for users.
  • Managing Mutual Activity Plan Milestones: Design and execute plans tied to value/outcomes.
  • Providing Customer Business Review Inputs: Contribute insights for business reviews.
  • Maintaining Committed Consumption Levels: Engage with customers to prevent churn risks.
  • Owning Technical Relationships: Build strong connections with technical stakeholders.
  • Facilitating Ongoing User Training: Keep users informed about new features.
  • Supporting Business Case Development for New Opportunities: Identify expansion opportunities with sales.
  • Supporting Measuring and Communicating Value to Technical Stakeholders: Quantify the impact of solutions on customers' business.

This Role Requires:
  • BS or equivalent in Computer Science or Computer Engineering.
  • Certified or equivalent experience in Cloud technology.
  • Deep understanding of containerized applications.
  • Proven experience with programming languages.
  • Experience with SaaS products focused on Observability.
  • Excellent English verbal and written communications.
  • Strong analytical and problem-solving skills.
  • Proven ability to cultivate relationships and become a trusted advisor.
  • Excellent client management skills and ability to lead projects.

Bonus Points if You Have:
  • Experience with Software Application requirement gathering and product development.
  • Experience with Continuous Deployment and Delivery tools.
  • Experience with Continuous integration tools.
  • An uncompromising desire to learn.
  • Experience with customer success and sales frameworks.

Fostering a diverse, welcoming, and inclusive environment is important to us. We celebrate our talented team members' different backgrounds and abilities, inspiring us to make our products and company the best they can be.

If you require a reasonable accommodation during the application process, please visit our website.

New Relic is an equal opportunity employer, fostering a diverse and inclusive environment where candidates are evaluated based on qualifications.