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Operations Team Leader – Poland, Germany and Other Countries M/F
2 months ago
Description du poste
DUTIES AND RESPONSIBILITIES
Claims Management
To manage and forecast claims volumes on an ongoing basis To manage your staff resources ensuring adequate resources at all times To participate to workforce management meetings and to follow the Departmental guidelines To ensure claims turnaround times are respected at all times To ensure that claims are correctly processed by applying terms & conditions To be fully familiar with and be able to train your team on the reinsurance schemes in place in your country of operationPartner Management
To actively participate to partnership(s) management for your country of operation To work closely with the Business Development team for your country of operation, ensuring they are kept informed of any sensitive cases which may affect their customers To be fully aware of the strategic plans of your partners in terms of new product launches, promotional campaigns etc. To hold regular onsite meetings with your partners to nurture relations with contact persons within the partnerThird Party Administrator (TPA) Management
To actively manage the TPAs for your country of operation To monitor and control SLAs, quality indicators, and give regular feedback including corrective actions expected in case of decreased quality To organise regular training sessions with TPAs to ensure they are fully trained on claims handling including all aspects of declaration, reporting for reserving etc. To ensure that staff are trained to regulatory guidelines of the central bank of Ireland and local regulatory guidelines To hold regular onsite meetings with TPAs to have a complete knowledge of strengths and areas for improvementMonitor, Manage and Lead Operations Business Support Analyst in carrying out their main tasks as below
To monitor and management payment reporting To provide support and create reporting for various committees and as requested by Operations To provide support in system development by partaking in the system development projects Provision of training to internal and external trainees and TPAs (Third Party Administrators) The process optimisation by reviewing processes, identifying areas for improvement and understand business needs, developing testing methodology (User Acceptance Testing - UAT) To participate in Operations Projects To cooperate with project manager in order to agree the management of projects and planningPeople First
To develop and coach our staff to reach their potential within CACITo identify with your team individually their strengths and their areas for improvement To identify the teams individual talents and abilities and harness those for their development and to optimise the business To coach and encourage staff to enhance their professional insurance qualifications To fully apply the performance management process ensuring it is a 2 way process of open discussion
