EMEA Sales Operations Leader

3 weeks ago

Dublin, Dublin City, Ireland ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Lead EMEA Sales Operations to maximize the future revenue growth for the geography.
  • Partner with Senior Vice President & General Manager of EMEA and the EMEA leadership team to drive strategy and results for the geography.
  • Expand and evolve a thriving EMEA Sales Operations team to implement our vision of a +$20B defining enterprise software company of the 21st century with EMEA being a significant and necessary geography fueling that scaled growth.
  • Develops a quantified view of the market opportunity to optimize territory coverage and sales resource and quota planning accordingly.
  • Orchestrate all facets of sales planning within geography.
  • Generate insights through advanced analytics and data mining to improve decision making and sales efficiency.
  • Continue to develop key performance metrics and dashboards that help EMEA focus on forecast accuracy, customer success and other performance business drivers.
  • Establish effective analysis of trends and performance to identify greater efficiencies.
  • Build a management cadence and rhythm of the business rigor resulting in predictability, accountability and accuracy.
  • Implement comprehensive pipeline reporting tracking tools from top of funnel to customer value realization, account development and retention.
  • Identify and deploy sales plays to stimulate demand with key customers and partners.
  • Enable the salesforce to adopt winning behaviors by reinforcing training and access to sales content and assets.
  • Recommend and participate in the design of incentive programs that reinforce desired behaviors.
  • Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers spend with customers and partners.
  • Lead cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity.
Qualifications

To be successful in this role you have:

  • 12-15 years of progressive experience in Sales Operations with prior Sales experience an added plus
  • 15 years of related experience with a Bachelor's degree; or 12 years and a Master's degree
  • Strong executive presence and presentation skills
  • Solid financial/analytical background with an operationally mindset
  • Demonstrated history of managing data inputs to raise the quality of decision making
  • Experience building a dispersed Sales Operations organization that continually improves delivery to field sales
  • Combination of strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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