Associate - Sales Operations

1 month ago

Dublin, Dublin City, Ireland WTW Full time

Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as risk specialists across a variety of industries to bring our expertise and market knowledge to support our clients as they tackle their key pension, talent, benefits, and risk priorities.

You will be part of an exciting and innovative team – Sales Operations, designed to create a more effective and efficient sales apparatus to drive accelerated growth and a superior client experience compared to our peers. Our objective is to support sales and client facing colleagues through operationalizing sales enablement activity. This is an excellent opportunity for an ambitious professional to further advance their careers.

The Role:

This is an internal facing role reporting into the global sales operations function. The role has primary responsibility for delivering sales enabling activities for WTW Ireland.

Key responsibilities are listed below. There will be a requirement to manage additional sales enabling project-based work as determined by the Irish business leaders.

  • Interact with senior stakeholders to support the various Irish businesses through sales operations activity
  • Support the delivery of global sales enablement processes:
  • Account planning – co-ordinate cross business planning sessions related to highest growth potential clients, identify actions and report progress
  • Client Satisfaction – co-ordination of the net promoter score survey and independent client review interviews
  • Clients at Risk – identification, tracking and reporting of revenue at risk scenarios
  • Responsible for producing data analysis and insights related to client and market segmentation, priority setting & target identification
  • Responsible for working with colleagues in the analytics team to produce sales pipeline reporting utilizing data from the CRM system
  • Act as a primary point of contact for enquires related to the CRM system – including colleague training / support
  • Work closely with marketing and sales colleagues to co-ordinate and manage sales campaigns
  • Provide sales enabling support to Lead Relationship Managers in Ireland

The Requirements:

  • Skilled at building effective relationships with stakeholders at all levels of an organisation
  • Proven work experience in managing large scale projects
  • Proven work experience in a Sales Operations or similar role
  • Degree in Business, Sales Operations or similar is beneficial
  • Demonstrable communication, negotiation and influencing skills
  • Practical knowledge of sales strategy, account development and sales management
  • Ability to represent the Sales Operations practice and WTW with integrity and credibility
  • Communication, negotiation and influencing skills
  • Experience in a CRM system is advantageous
  • Competent in Microsoft tools – primarily excel (Vlookups, pivot tables and advanced formula) and Powerpoint.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.


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