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Booking Administrator New

4 months ago

Dublin, Dublin City, Ireland CPL Full time

My client in the motor industry are looking for an experienced Service booking advisor to join their team in Sandyford.

Our well-trained staff provide the highest level of service to all our customer brands. They are located in the Sandyford Business District, near the Stillorgan Luas station.

About the role:
- you will be scheduling customer vehicle service bookings by phone, email and walk-in

  • Daily data entry of electronically delivered booking (inc customer details, booking requirements) into our DMS
- meeting and greeting all service customers promptly and professionally
- maintaining up to date progress of your customer vehicles undergoing service and/or repair
- ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed

  • To deal with any guest complaints, queries and suggestions quickly and efficiently
- liaising with other teams in the business, management, reception, sales, warranty, parts

  • Work alongside our service advisor team
  • Manage replacement vehicles (tax, fuel, cleanliness) for our guests
  • Ensure job cards printed, all relevant documents attached for each week
- assisting with gathering customer service feedback

  • As a front line member of staff, you will always be a brand ambassador for the Spirit Motor Group ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice

Skills and experience:

  • Excellent front line customer service skills and experience
- at least 2 years' experience in a similar role
- good communication, interpersonal and presentation skills
- good attention to detail for recording all relevant details in documentation and systems.
- ability to prioritise, multi-task, manage time effectively particularly at peak times
- ability to work on own initiative when required or as part of a small team
- flexibility in your approach to work

  • Full, valid, current driving licence for driving in Ireland
  • If you are from outside the EEA, you will need to hold a current work permit for Ireland

Reward package:

  • Fulltime permanent contract with a leading motor group in Ireland
  • Competitive Salary
  • 22 days paid annual leave
  • Manufacturer Training
  • Contributory Pension Plan
  • Team and individual bonus plans
  • Access to Benefit, our discounts, learning and wellness app
  • Employee Assistance Programme and access to a wellbeing app
  • Sandyford is accessible by the Green Luas Line and a range of bus routes, we can provide parking for most sites.
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