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CX Content Operations Specialist
3 weeks ago
CX Content Operations Specialist Role
Dropbox is looking for a CX Content Operations Specialist to join their team. If you're passionate about creating impactful content and helping users navigate through products, this role might be for you In this role, you'll work closely with the content team to maintain and optimize content on help center and agent education platforms. You'll play a crucial part in supporting product launches and ensuring a seamless user experience.
This is a 12-month contract role with the opportunity for extension. It's a great entry-level position for someone looking to grow in the content creation field.
Position Responsibilities
- Format and stage articles on content management systems.
- Organize learning plans in the LMS.
- Handle content localization workflow efficiently.
- Optimize visual elements like images and graphics.
- Perform content audits and quality checks.
- Assist in generating reports and data analysis.
- Support Scaled Content and Scaled Platforms teams as required.
Position Requirements
- Minimum of 1 year of work experience.
- Experience with online repositories like Sharepoint or WordPress.
- Familiarity with content management systems such as WordPress or Adobe Experience Manager.
- Knowledge of copy editing and editorial processes.
- Proficiency in image editing tools like Photoshop or Illustrator.
- Self-motivated and able to work efficiently in a dynamic environment.
- Strong written and verbal communication skills.
- Interest in content creation or editorial roles.
- Preference for candidates familiar with SEO and Dropbox services.
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